Cambridge Suites Hotel Sydney

The hotel is ranked well but my experience was not good. Room at no heat when it was -2 outside. Called and told heat was turned off this time of year, mid April. They gave us a small heater and then I was told rooms get to warm when heat is on. Then night manager called to ask if I needed another heater and he informed me the HVAC is being replaced. Slept in the bed with clothes and jacket on, got in the shower in the morning and no hot water. Agree it is probably a nice hotel but I didn’t experience that. Not sure what the issue was but no heat and hot water is not good. Decided to check out very early so my family could warm up in the car. Hotel took $50’off the bill. I found the staff friendly but got different answers on why heat was off. Although I won’t return to Simons it could have just been a bad maintenance issue, regardless they should not be letting booking go with no heat or hot water.

The room was beautiful & food from Trio was delicious. But unfortunately there must have been about 50 children running up and down the hallways at night time and early morning being extremely loud; which was a disappointment and ruined the rest of my stay.

The room itself was wonderful, perfect for kids with the separate rooms with lots of space. Our ironing board broke upon use. Turning the corner to go to the bathroom the shelf above the toilet sticks out a little too far and three out of five of us hit our heads on it entering the bathroom. Leaving we had to pay for parking which was a bit of a disappointment after breakfast was not continental and a quite over priced. Overall the staff was friendly and the rooms were decent.

There were children running up and down the lobbies outside the bedrooms until almost midnight. Other guests were partying and I had to go and ask them to close their door. Breakfast took 45mins to be served even though the restaurant was only about 1/5 filled… Great potential but quite disappointing…

Old dry towels Sandpaper toilet paper Small beds!! Like a kids bed I am 5’7” and my feet was hanging off the bed Aor conditioning not working Charged $15 for parking

Newly renovated rooms. One bedroom suite was very large and provided plenty of space for a family of 3.

The front desk staff are exceptional, especially Justin. He went above and beyond to correct a mistake that I had made with my booking. We spend a lot of time visiting family in Sydney, and wouldn't stay anywhere else.

Great hotel and location however they allow children to run and scream up and down the halls, in the elevator, wherever they please but if adults have music going at a low level 10:00 pm you get spoken to like a child.

First the good….Loved the rooftop terrace! Nice gym with a beautiful view. Rooms were updated and roomie. Dinner at Trio was great and our server was lovely. Now for the not so great… room was awkwardly laid out, with little space between the wall and bed to pass through. The tv is hung on a wall too close to the bed, despite what appears to be a perfect location on an opposite wall. We stayed as a family yet were only left 1 tiny little soap tablet to share between the shower and two hand sinks over 3 days. Windows had kids handprints all over them, and I found it odd that there were no caffeine free options (tea or coffee) available at the complimentary breakfast each morning however, the most off-putting thing was the treatment we received upon checking in. The front desk clerk was quite in pleasant. Although it’s hard to find fault with what she said to us, it was more her delivery. We rented 2 fairly pricey rooms for 3 nights, yet our first impression left me feeling like I wished I’d booked elsewhere. I would stay here again as the location was great and despite the age of the building, it has undergone some nice Reno’s. My only suggestion would be to perhaps consider some customer service training for the front desk staff.

Amazing property and the suite was so spacious and clean. Great for a family!