Holiday Inn Express & Suites Halifax - Bedford, an IHG Hotel

This particular hotel had all the great amenities however at no point did myself or my family feel comfortable or safe at the hotel. They were housing people at the hotel and their behaviours and habits did not make it a family friendly experience. From arguments in the breakfast area, smell of marijuana in the lobby, to going out to the car with our children to see a group of people smoking up by our vehicle. We did express our concerns at check out and they were not taken with any sincere acknowledgement. I will not be recommending this hotel to any family, friends or local sport teams.

Staff are friendly and room were nice and clean..The sauna wasn’t working at the time of visit but the pool was so it works okay with the kids..

slide at the pool was great for the kids!

Pros: Bed was very comfortable and pool area was nice. Con: Property is also being used as a temp homeless shelter it’s seems. One person was up banging on doors and scared kids who wanted to go home.

The waterslide was really great for kids, and the pool size was perfect to get an actual swim in.

Staff was great but would have liked to know the hot tub was broken also that the hotel was being used as a shelter. We are fine with homeless but don’t feel it’s worth almost $600 for 2 nights. Our room the sink needed replaced it was all water damaged underneath and the plug was broken keeping it stuck down and not draining properly and it was uncomfortable all the residents hanging around the front of the hotel and reception. It made me nervous with my children especially with the amount of police at the hotel all the time. The staff were really attentive and helpful one of the better staffs.

A child cut her head quite badly in the water slide. Staff member did not seem to care. He handed the family a 1st aid kit and walked away. We left when it didn’t seem anyone was coming to clean the blood on the pool deck. There also weren’t towels the 2 times we went there and the hot tub had scum buildup around the edge. All that said, the room was extremely clean and breakfast was great. They need to work harder on keeping the pool facility clean and providing support when someone gets hurt.

This was a "family vacation" the reason why we booked this hotel out of the many other cheaper options is because it had a slide. Very disappointed after a VERY long drive to tell the kids there was actually no slide for their trip. shame on Expedia for not altering the advertisement.

Loved our stay, the staff were super nice and helpful with everything. My only suggestion would be to get trays for your breakfast. If you have small children, it is very difficult to get breakfast and walk with them.

We stayed at the Holiday Inn Express for 5 nights. There were empty beer bottles on the floor in the room when we arrived. There was no housekeeping/cleaning service for the entire time. We had to ask staff at the front desk for towels and garbage bags for our room which I feel is ridiculous. I am not sure what the story is with the people hanging out at the front entrance with their drugs and drug paraphernalia but they were there sitting just outside the hotel entrance every day. I am glad I was there with my adult daughter as opposed to a young child. It’s not a great environment for families staying with young children. It was a disappointing experience - not what I have come to expect from Holiday Inn Express. I have stayed at a number of them - this was nothing like previous experiences.