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Mac Martial
24 Jul 2024 - 27 Jul 2024
reviewed on hcom
1 out of 5 stars
I made a booking with this hotel and had to change the dates because of a family emergency. (I even had documentation showing this) They told me that they couldn't refund my money because of their policy. I was out $1000.00. Don't support this hotel!
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RoseAnna
1 Jun 2024 - 2 Jun 2024
reviewed on expedia
2 out of 5 stars
Not kept up. Did not seem clean. For the price, did not seem worth it. Other family stayed at Best Western and had a more pleasant experience
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Yaohua
Invalid Date - Invalid Date
reviewed on expedia
3 out of 5 stars
Great location, walking distance to a bunch of food.
Service was poor, called the front desk for paper towels and didn't give them. But directly at the front desk will give.
You can order takeout directly to the door.
You can't hear the sound of the room next door, and there is almost no sound outside. However, the sound of the door is very loud, often heard in the middle of the night other people open the door and the sound of the corridor, because it is not clear whether to move the door of their own room, it is very scary.
It was very close to the airport.
The restaurant in the hotel is not bad.
No water in the room.
The bed is also good, beauty rest black mattress good stuff (because my family also buy this series).
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Venkatakrishnan
7 Apr 2023 - 9 Apr 2023
reviewed on travelocity
1 out of 5 stars
Mould in the bathroom. When emailed the manager, no response. Cannot stay with a family. Require follow-ups for toilet paper refill.
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Heike
22 Feb 2023 - 23 Feb 2023
reviewed on travelocity
5 out of 5 stars
I booked 4 rooms for 8 adults and a baby. Late arrival and requested airport shuttle.
Everything went fast and flawless. - Transportation as well as check in.
Nice clean rooms with extremely comfortable mattresses.
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Lucy
4 Jul 2022 - 7 Jul 2022
reviewed on travelocity
2 out of 5 stars
I liked the location because it’s close to a lot of good restaurants. The hotel itself though, left much to be desired. The first room we got hadn’t even been cleaned, from the look of the toilet. The second one was a bit better, but still doubtful. I really wanted to shower after my long flight so I kept the room, but I would definitely Never return. They didn’t even have shampoo, conditioner, or body wash in the bathroom. I had to ask for some to be sent up since the bottles on the wall were completely out. One of the bottles had hair on it that they didn’t bother to remove. It was almost impossible to sleep because there were kids running around upstairs.
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Kitkit
25 Jun 2022 - 2 Jul 2022
reviewed on travelocity
3 out of 5 stars
The room’s air conditioner is too noisy and front desk staff replied that it’s normal. My family stayed for 7nights. I won’t return. For convenient locations, I will choose other options in same area.
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IVYSAUKING
3 Jun 2022 - 5 Jun 2022
reviewed on travelocity
4 out of 5 stars
The location of this hotel is perfect for our family. All sorts of shopping and restaurants are around it and are walkable. Skytrain is very closed and we can use Skytrain to go up and down between Richmond and Vancouver areas. Super convenient.
Only we don't like the extra parking fee. Hope that Four Point can change this rule.
A
15 Aug 2024 - 18 Aug 2024
reviewed on hcom
3 out of 5 stars
the goods about Hotel Grand Park Hotel Vancouver Airport, Ascend Hotel Collection :
1. Location is convenient for Skytrain and food/malls.
2. Room is generous on space
3. Bed is comfortable
the Bads:
1. no noise insulation for planes. I have stayed in 3 airport hotels this year. This is the first one that i could hear the planes from my room.
2. The aircon and exhaust in the bathroom generate loud noises every now and then.
3. Furniture quite adequate but fittings generally dated
4. Low standards for replacement of in-room fittings eg they would attach a child size toilet seat to a full size toilet bowl see photo attached
Overall, great location, generous room size, acceptable view but need upgrade in facilities to make it value for money