Mercure Perth On Hay

Room was shabby but clean. Bed was very comfortable. Shower pressure was amazing. Even though there was a chromecast attached to the TV, and it said that it was available to use, I was told "none of them work and haven't in a long time." We were provided with one very small container of milk, and when I requested a few more, I was told "no, thats too much, I can give you 2." We drink a lot of coffee so ended up having to buy our own milk. We also ordered room service. We ordered 2 ham and cheese croissants and after an hour I called to see how long theyd be. I was told "oh sorry, we only have 1 croissant. Can I give you a toasted sandwich instead?" I said yes, but the sandwich is cheaper by $4 (as stated on the online menu) and was then told "oh its still a good price madam, its OK." When it arrived our dinner was barely toasted and the toasted sandwich was cold in the middle. We were charged $9 for each of the items (even though it stated the sandwich was $5), plus a $5 )room service fee. It took almost 1.5 hours and was cold. I was really looking forward to this getaway, it was for my birthday and the first time my partner and I had time away from the kids in a long time. We were left disappointed with our 2 night stay.

The staff are excellent and extremely helpful even going out of their way to bring things to my room instead of me having to go down to reception and checking with me if I wanted housekeeping or anything that I needed as they were aware that I had infants- Thank you very much for going the extra mile and making my stay much more comfortable.

This was a overnight stay after travelling back to Perth from Nannup visiting family. The only thing I found that didn't make it five stars was the housing the fridge was in didn't look clean inside also the air-conditioning was quite noisy. The staff were very helpful and l would stay again the next time l come over to Perth

We like staying here as its central and close to most places. We like friendly staff at the hotel and check in is quick.Our room is clean and has all that we need to stay for a couple of nights when we visit family in Perth. What is a nuisance is the parking but we heard its being upgraded.