Novotel Swan Valley Vines Resort

Amazing for kids just beside the lakes.

We had a fabulous time whilst staying here. Fantastic pool with plenty of space for the kids to play, roos and birds right outside our balcony. Good on site restuarant for lunch/dinner.

Hotel surroundings are beautiful, parking is plentiful but hotel requires a little bit of upgrade especially in its pool area. Rooms are okay but very basic. It would be nice if help is provided to transport luggage to room (we had plenty of luggage and two young children and had to do it all by ourselves after a very long flight).

Visiting from uk for a family wedding near by, hotel was lovely and clean and comfortable, thoroughly enjoyed our stay

We Had 2 hours to relax by the pool, there were a handful of kids that were not staying at the resort yelling and jumping in and out the pool, found old bandaids on the ground where we were sitting. Facilities were old, outdated and run down. No ice in the guest ice machine and when asked at the bar for a bucket of ice we copped attitude because the bar ‘were low on buckets’ Overall a pretty average experience at Novotel and Definetly will not be staying here again.

My friends bought me a birthday cake and i rang the reception requested for their staff to bring a knife, plates and forks to our room. The replied was adamant. I will need to go down to the cafe and bring it up myself. I asked shouldnt your staff bring the utensils up. The reception said i will transfer your call to the cafe but when i asked will they bring it up and his replied was im not sure. This is not room service. It is self service. As usual, the phone rang out. I have no choice but to went downstair to get the utensils for my birthday cake. Evening was the same where i was trying to order a food room service and the scan code was not working at all. I rang the reception to ask for assistance but was abruptly transfer to the cafe which dont even pick up their phone. I have no choice but to bring both of my kids 4 and 8 years old down to the cafe for dinner. The queue was long, i have waited 15 mins to order plus food waiting time was 40 mins. I will never come back again

Perfect place for a couple or a family. There is so much to do in the resort and in surrounding area.

It was lovely and clean, the staff at checkin was very polite and it was super easy and fast whenbit came to checking in and out and the place itself was great for families.

Staff were friendly, buildings were quite outdated and need some TLC. If you want to play golf ensure you check all of the rules before travelling. Very specific regulations. My husband missed out on playing golf because he didn’t bring his actual golf shoes. Otherwise a friendly environment, great for the kids and loved watching the wildlife at our door.

Great service and friendly staff, plenty of activities for kids, comfortable well equipped rooms.