Wyndham Surfers Paradise

I recently stayed at this hotel and, while the location and amenities were generally satisfactory, I was quite disappointed with the housekeeping service. Throughout my entire stay in seven days my room was not cleaned or refreshed, which is something I expect from any reputable hotel. Upon arrival, the room was clean, but as the days went on, it became increasingly inconvenient not to have the room serviced. The trash bins were overflowing, the bathroom lacked fresh towels, and the bed linens were never changed. I had to do all of that by myself as I was with my two young children and kids make mess. I had to call reception every other day for fresh towels and sheets. When I inquired at the front desk, I was told that there is housekeeping fee they charge if you want to get room service done. I should have been given the choice to opt-in or opt-out of daily housekeeping services without any extra fee because this hotel was not cheap, rather than assuming I didn't need them. So I had to clean rooms and I even asked them to bring the vacuum into my room and cleaned the rooms by myself. I mean the whole point of going on holidays is that when you come back to your room after a long day, it’s nice to see your room is being cleaned and fresh. I would recommend that the hotel reconsider its approach to housekeeping.

The room was quite large and potentially good for a family however our room did not have a working air conditioner which was far from ideal for a young family.

Convenient as G tram nearby and can also walk either direction along beach. 2 bedroom and kitchen made a comfortable stay with adult child. Lots of food options plus ability to eat breakfast in. Gold Coast itself looking tired.

Pool area not big enough full of kids no room for adults to have a quiet swim, should have a kids pool and a adults pool!

The location was fantastic and the tram stop was less than 1 minute walk from the apartment. The apartment was great. It was clean and modern. It had everything we needed and they provided us with sufficient toiletries for our stay. (eg extra toilet rolls, paper towels, packets laundry detergent, dish washing liquid, tissue). I've stayed at other places and they don't provide you enough. The pool and bbq facilaties were clean and they even provide you with pool towels if you ask them. I was on level 8 facing the ocean view and tram line and my family had no issues with noise level, but for those who are light sleepers you might not like the slight sound of the tram passing by. One final thing, reception is on level 1 and not the ground floor, but there is a lift and so its not a hassle. At check-in, they do try to ask you to attend a time-share presentation on the following day and in return, they will give you some pretty good vouchers for attending. But if you kindly say you're not interested, they are respectful and professional about it and will let you get on with your holiday.

We had a great stay, our room was big considering we had a 1 bedroom with 4 guest. The fold out was a good size for our children. Kitchen, Bathroom & laundry were used often, We had a comfortable experience. We dined in the in-house restaurant and the staff, food and cocktails were excellent. Pool, spa and BBQ were great, the open plan meant we could relax on a sun bed and still see our children. A great location with beach, tram, restaurants and shopping all so close. We will be back!!!

Good location, close to beach, restaurants and tram, free car park. The facilities in the hotel are very old, the chairs are sunken, and cockroaches were encountered twice in the room. I and family were quite concerned and disappointed about the hotel's hygiene control. In addition, hotel facilities displayed on the website do not match the reality.

Nice hotel, great location and pool was so good for kids. A bit outdated and need some new furniture. We stayed in a 1 bedroom apartment with 2 adults and 2 kids so me and my husband slept in the sofa bad. And it was terrible, that had definitely seen better days! And we had to ask for sheets and towels as they had only set up the room for 2 even though we were 4.

staff is extremely friendly. close to the beach and very accommodating with kids.

The Wyndham apartments were fantastic and very suitable for our family of four, with two teenagers. The apartment was a very generous size, big enough to give everyone space and having two bathrooms was a luxury. The views of the beach and the Q1 building from all of the rooms and the balcony were terrific. These apartments were far enough away from Cavil Ave to be quieter location in Surfers but also only a short 5-10 minute walk to the restaurants and the beach. Also, not too far away from the theme parks and shopping centres. Highly recommended!!