Vibe Hotel North Sydney

We've been here twice and the gentleman who checked us in said he was not aware of our Gold status or that we should be looked after as it is a VIP hotel. We stay here because it's convenient to a local beach but to be honest we don't really see any great benefit to being on the top tier Expedia status. We don't drink so don't really care for the free bottle of wine and because they don't offer dining hey can't even comp us a free meal. The bins are also awfully small but their house keeping and interest in sorting out a baby cot bis very very quick.

I had a pleasant stay and the location was convenient to transport and walking access for our family weekend. However the room was dusty, floor length mirror was covered in dust. I did advise reception that the air-conditioning was prompting for filter maintenance.

They charge $60 for a sofa ‘bed’. This is NOT a bed and is NOT suitable to be slept on. There is no mattress for the sheets to be tucked into, no mattress protector, it is hard and you can feel the divets from the chair. We had to call reception to request a pillow. My son ended up having to sleep at friends house. We requested the duty manager to come up to our room to discuss. I said I wasn’t happy to pay for the sofa, he said he will get housekeeping to take away the sheets and asked if my 16 year old son will be sleeping in the bed with my husband and I. He was extremely rude, unhelpful and condescending. Although he was disgraceful, the day manager was very professional, helpful and understanding and she did end up refunding us for the sofa ‘bed’, however we were extremely unhappy having to be separated during a family holiday. Do NOT stay here if you have children, it does not accomodate more than 2 people in a room. As well as no mattress protector for the sofa ‘bed’, no pillows had protectors on them either. The dirty linen shute was left open and overflowing with dirty linen in the halls at 7pm at night. The hotel states that they have a restaurant, however this restaurant is run by an external party and is closed over the Xmas / New Year period. There is no room service and no bar. The pool is also extremely small with only 8 sun lounges so everyone was having to sit on the ground. There is also no umbrellas and the towels had not been filled up.

Had a 4 night stay as the hotel is convenient to family. Good hotel but very poor bathroom lighting and it was hot sleeping under a doona.

I have stayed at this property many times and always had a great experience. We won’t be returning again, our families room had no hot water, the usual friendly service at reception was gone and the cleanliness of the rooms was not to the usual standard. The pool area wasn’t cleaned the entire time we stayed either

Fantastic service and staff. Located not far from the Train station, buses and plenty of food options. The room was ready for early check-in and very clean and comfortable, even for families. I would highly recommend and would stay again. Best hotel in North Sydney.

I found it very nice and family and thankyou