Naman Retreat

The property itself is nice and clean with a great design. I think the reason we didn’t enjoy it is because the area is in development and the staff isn’t trained enough for international level hospitality. It kinda feels like you’re hanging out at a friend’s house since the staff texts you with their personal messaging app in a very casual way. But since it’s supposed to be a retreat we expected to be able to simply relax. Regarding the staff, it doesn’t feel they received proper training and are quite junior for a resort of that scale. The property seems to be under construction so my review may not be a good indication of how it’s going to be when it’s officially open. Please note that the entrance is not obvious as the area that appears to be the main gate with the resort logo is closed. Our taxi dropped us there in the middle of the night so we called the hotel and they gave instructions to the driver who dropped us in liminal space that was frankly pretty scary. They didn’t offer for anyone to come to help us find the entrance so we walked 1km to head back. We decided not to spend the second night. The manager was offered us an upgrade to the villa but we had already booked the next hotel so instead they offered to take care of our transportation to the next hotel. We appreciated the gesture until we found out the driver didn’t know where we were going and did not speak English. All in all, the place is decent but the staff isn’t up to the mark yet.