Warwick Le Lagon - Vanuatu

I had a wonderful stay with family at the Warwick le lagon. The Garden bungalow was great and the high light was the pool area with the swim up bar. The staff were impeccable and so friendly. The breakfast buffet was excellent but we didn't enjoy dinner buffet as much. We tried the Wild Ginger restaurant and we all enjoy the meals but unfortunately due to the last cyclones the Warwick as not repaired the air conditioning and it was extremely hot in the restaurant even with all the doors open So we shared our meals with the flies!!. This Property has low occupancy at the moment and i think there is much better value elsewhere. But in saying that i would stay there again but i do belive that the Warwick group needs to spend alot on money on maintenance to see a turn around in there business. So in all very relaxing , stress free. great people a little expensive and wow feeling of the resort is starting to decline. But still worth a stay Mark

This property blends in beautifully with the environment and has lovely views over to Erakor Island. The rooms could probably do with some upgrades but they are comfortable with everything you need. This is not a 5* luxury modern hotel, and some people have given it amazingly bad reviews, but we really enjoyed it, and there were plenty of families there enjoying it. We did not think the range of food was great for us - a buffet dinner, but we don't eat that much, and the food in the main restaurant was lovely but very large portions, and a bigger variety of smaller meals would be good. There are only taxis from the resort to town and these can be very hard to get especially on cruise ship days. There are beach activities every day, and small catamarans and kayaks to sail, and a trip to Erakor Island is very easy as the little boat goes from a jetty at the end of the resort. I think this is a really good resort for families.

The best feature of the resort was the friendly and accommodating staff. Cocktails and drinks were delicious however the buffet lacked flair and remained the same most days. The resort is tired and needs a revamp for the prices being charged in comparison to other similar rated resorts we have stayed. The pools are also great however through in children in what is a relaxing resort and well it becomes noisy, loud and loses the appeal that would make it a relaxing resort. Location is also great with a beautiful view. Make an investment in up dating the facilities and rooms and show some flair and enthusiasm in presenting a more modern cuisine in your buffet and you might just nail it.

Excellent facilities, lovely staff, great food, fun activities, kids club was great, comfortable rooms, everything you need. We loved it and will be back

My husband I stayed here for a week. It’s not a 4.5 star resort but more like 3.5. Pools are not heated so majority of people just sat around and didn’t go in. Dinner buffet was average and not worth the money. We ended up eating out for dinner every night after the first buffet experience and can say there are plenty of extremely good restaurants within walking distance or a short bus ride away. The hotel staff didn’t seem like they were ever happy and apart from Glenda no one really smiled. We were VIP guests and received a feee boat tour but could never redeem it because they needed 4 people and not to run it. They didn’t even put us on a list so that we might be able to go with another family or couple. They just simply said they couldn’t do it. This is the only resort that doesn’t have free WiFi - and it is expensive ~$35 a day. Even all cafe’s and restaurants outside the resort had free WiFi. We were laughed at by the reception staff after asking about a kids activity that was on the notice board. We knew it was a kids activity but still wanted to understand what it was about. No one was helpful about tours instead we went to the island across the bay who even though we went hotel guest were more then happy to provide information, recommendations and book the tours on your behalf. Our sheets and towels were not changed in the week we were there. You can tell the owner does not invest in their staff for development and training.

Love the convenience of being able to catch the ferry over to erakor. I felt like they needed more options for kids, more snack options, some staff were really nice others not at all. The pool area needs a better atmosphere, some days it was pretty boring.

Fantastic resort! Staff were excellent, a special thank you to Jeannette and Stanley for making our stay awesome! The Resort is very well maintained and beautifully located! Room was very comfortable and clean. Lots of dining options was great for a family with kids. Kids loved the Kids club and staff there, with lots of activities to keep them busy all day.Thank you all at the Warwick…

Great location, only 10 mins from airport. Definitely some areas for improvement including rooms need upgrading, mattresses very uncomfortable, 2xdouble beds for 2A 2 children is a tight squeeze, breakfast buffet was the same every morning, limited vegetarian options in dinner buffet, no tea/coffee station offered for dinner buffet, we went to 4 themed buffet dinners and a lot of the time the food lacked flavour/variety and dessert table was very similar every night, no luggage trolley to take your luggage to your room, pool spa was lukewarm when it should be a lot hotter, fun room had a lot of things that didn't work. Reception seemed to work very slow too, often see 3-4 people there but only one phone in reception so things move very slowly. Improving in these areas would make the resort more of a 4 star. We had a great experience with Eric who worked at the breakfast buffet he was always attentive to our group and made sure there was a reserved table ready for our big group each breakfast.

We had a garden room with ocean views, so, was pleased by that. Room always cleaned and if needing extra towels etc, staff more then happily obliged. One issue with room 803 was it had a window high in bathroom, but we disnt know that it also was built into a side of a hill and two young boys looked in to it. My wife caught them. Did tell resort manager Ramzy and he did fix issue. So was pleased with his response. One thing i didnt like was when we had dinner, the restaurant manager was constantly staring at our group. We all felt uncomfortable. And unnerving to be honest. But, all in all, was a nice seven days and recommend it for families.

We were expecting better pool facilities for children.