Iririki Island Resort & Spa

Five-star prices for a 1-star resort. This would have to be the worst so called 5-star resort that I have ever stayed at. Facilities, internet, no hot water, TV, dining facilities, even drinks were the worst I ever experienced. The breakfast buffet every morning was shocking. the food in the restaurant, was so overpriced for what you got. most staff had no care factor at all. if you asked for anything you were lucky if anyone did anything. the whole place is very run down. not to mention communication was shocking. on arrival we were dropped off at the boat ramp and forgotten. ( just what we needed after the flights from hell) delayed and cancelled more than 24 hours late.) we had to walk a kilometer with all our luggage to another ramp in the dark with no foot path. the welcoming was not very welcoming, and they kept blaming each other for the stuff up passing the buck. our flight had been delayed and all the other resorts were advised about this and displayed at reception. When checking out not a single word mentioned about the flight delay looked like they wanted us out as soon as possible. The boat ramp to and from the island resort is so dodgy and unsafe. 1 poor guest dislocated their shoulder by falling into a gap on the side that was not lit. Lucky it was not a child or an elderly person. Do yourself a Favour and never go to this very sub standard Resort.

Good stuff: our room was nice and had a great view. The sunset pool was pretty nice. Great location a short ferry-ride from Port Villa town centre. Bad stuff: Staff were indifferent at best, very poor service and staff didn’t really seem interested in helping. The “adults only” infinity pool was filthy and also always full of kids. Rooms were in poor repair in some areas - like multiple tiles lifting in shower and bath, hot water non-existent. The sunset pool is a long hike (about 800m) from the main side of the island - would be better if there was some kind of regular buggy service to ferry guests between the two. Food was average. Overall the experience was disappointing and didn’t leave me wanting to come back. We had Occassion to stay briefly at two other hotels during our stay and both of them were much better especially in terms of staff & service.