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Roxanne
28 Jul 2024 - 29 Jul 2024
reviewed on hcom
4 out of 5 stars
Our stay was great, the rooms were clean and comfy. The complimentary breakfast had lots of great hot food options, one of the best we have experienced. Everyone in the hotel was friendly and helpful. A couple things to note... The vending machine soda was $4.50!!! I realize we are in a resort town, and coming from Hawaii I was prepared for higher pricing but I thought $4.50 for a soda was a little extreme. I was also not aware ahead that there was no elevator in our building, but we were just on the 2nd floor so it was not to bad. (just FYI, we've stayed at a few hotels booked through Hotels.com that did not disclose that there was no elevator- so you may want to call the hotel directly to confirm). My one big concern was the pillars/railings at the top of the staircase. The pillar spacing was so big that my toddler (or even myself) could easily fit through them and fall onto the stairs below. Just something they may want to look into for safety reasons.
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Brittney
3 Jun 2024 - 6 Jun 2024
reviewed on hcom
3 out of 5 stars
I had booked a suite with a fireplace (2 queens and a double sofa bed) and was first assigned a room that just had 2 queens. The front desk was kind and friendly and reassigned us to “the house” which was slightly off site but its own freestanding cabin. Plenty of space for what we needed, which was nice, but not exactly what I thought I was paying for. The bathrooms were kind of scary tbh, with visible mold and damage, no counter space or a place to hang a towel in the whole place. Bedding and towels were clean though! It’s very “rustic” and although maybe as clean is it gets, it didn’t feel clean at all. The carpets were new but there were exposed floorboards in some places. If I had planned to stay there and prepare meals, I don’t think I would have. For several hundred dollars per night, I just expected more. Didn’t want to be a bother to have them switch us again or try to find somewhere else in town since vacancy was low for our size family, but I wouldn’t recommend or stay there again.
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Wendy
21 Mar 2024 - 22 Mar 2024
reviewed on hcom
5 out of 5 stars
Loved the room. Room was big enough for our family. Will be back for sure. Staff was amazing, and breakfast was great.
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Kiley
Invalid Date - Invalid Date
reviewed on travelocity
1 out of 5 stars
Summary Version:
Take pictures of the room when you arrive, I was charged $50 for damage that I did not cause and no notification of charge/information has been provided to me
Room was dated and not maintained
Room was not very clean - stained bedsheets
No maid service for 7 night stay due to not enough staff - had to go to lobby to replenish supplies
Shuttle bus to/from Jackson Hole Report extremely crowded, college kids discussing inappropriate subject matter in front of children, did not run very frequently
Low end breakfast
Buildings aren't connected - cold getting to room from pool
Unenthusiastic staff
Friendly shuttle bus driver
The 49er Inn & Suites claims "A fresh and modern hotel experience" and "Completely remodeled" on the website. This far from what I experienced/observed.
The room we stayed in was dated and not maintained. For instance, the shower control handle kept falling off, the shower head sprayed in all different directions, and the door security lock was broken, to name a few. The extra sheet set left for the pullout couch had staining on it that looked like vomit, which was well visible without even unfolding the sheets. There was hair in the bathroom that clearly wasn't ours, and the sheets didn't smell very fresh. The room did not appear to have been thoroughly cleaned/turned over (I'm trying not to think about a scenario where the bedding was not cleaned, I hope that is not the case). The rugs were in rough shape.
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Kristy
23 Oct 2023 - 25 Oct 2023
reviewed on expedia
5 out of 5 stars
Perfect hotel for our family. Staff were exceptional, facilities were exceptional, breakfast was exceptional and location was exceptional. Can't recommend this hotel enough!!! Looking forward to coming back!
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Annette
Invalid Date - Invalid Date
reviewed on orbitz
5 out of 5 stars
I really enjoyed my stay here the breakfast was delicious and they have many options to choose from. My kids enjoyed the pool and my room was fully comfortable. Highly recommend!
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Melissa G
6 Jul 2023 - 8 Jul 2023
reviewed on orbitz
5 out of 5 stars
My family loved the breakfast!
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Stacy
29 Jun 2023 - 2 Jul 2023
reviewed on orbitz
4 out of 5 stars
This is a super cute hotel. Amazing location. You can walk to downtown in a few short minutes. They take pride in keeping the property clean. We saw staff cleaning non stop. Although, the smell of cleaning products was kind of strong. Our room was big and clean. Breakfast was pretty decent. My kids loved the pool. On sight laundry was nice (only takes quarters). I would definitely stay here again!
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Brian
13 Jun 2023 - 16 Jun 2023
reviewed on orbitz
2 out of 5 stars
As a road warrior, I stay in many hotels and was really disappointed in this hotel. It was not as advertised. The recent remodel they claim appears to be limited to just replacing the carpet. My teenage kids looked at their website and said we were “catfished”. Looks much nicer online that reality.
Location and parking were good. Beds, showers, toilets were bad. Maid service was non existent. They had u fill out a form for what u needed and they would drop off, which was a nice idea…but they didn't give us what we asked for and there was not another list to request towels, soap or toilet paper after the first night…
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Shannon
18 Oct 2022 - 21 Oct 2022
reviewed on orbitz
4 out of 5 stars
This was a perfect place for our family of 4 for a 3 night stay. The area is nice, safe and easily walkable to dining. The pool, hot tub and fireplace were a welcoming amenity.