The Ingleside Hotel

Hotel itself is clean. Super rude staff! STAFF: you really are an inconvenience to them. Unless you do things exactly the way they feel it should be done then you are a nuisance. The gentleman checking us in, was not friendly or helpful, just irritated that I had a baby in my hands and didn’t have my ID read or put my own credit card in the machine for incidentals. RESTAURANT: Just go off hotel grounds. There are lots of places to eat a short drive away. The food here was absolutely terrible and the bartender who came and waited on us at our terrible was so rude. Asked if I could substitute my salad with another salad and his response was a curt no with complete irritation that I would even ask. Then we we got our food was either not hot, had no flavor at all and my salmon tasted so fishy I could not eat it. Bottom line go into Waukesha or Delafield just down the road. POOL: The pool area was beautiful, BUT the pool itself needs some serious upgrading. Cracked tile, scum on edges and tile, pool floor uneven and over the inside of the pool just needs to be address. Someone did test the water why we were in it so that did make me feel better. ROOM: Small, but aside from that very nice. Clean and modern. The air conditioner is right next to the bed so it’s pretty chilly for the person closest to it, but it’s better than not having one. Beds are a bit soft for me, but that is personal preference. So overall rooms are nice. *TV: Live Tv only free all other items $$.

Could have been better but you can’t book with Expedia then try to get water park passes so that’s no fun …. But overall great stay kids had fun

The rooms are decorated nicely and clean. Great bathrooms and comfy beds. Halls were loud later in the evening despite the policy to keep quieter after 11:00. Used the water park and no one was keeping up with cleaning the tables. Kind of gross and difficult to find a place to sit. Halls and exterior can use sone updating but lobby was nice. Security was heavy at one point due to an issue outside the water park near the arcade so my kids did not go in. Not happy about that.

I loved my 1st experience with the Ingleside Hotel. I was greeted and served with kindness and professionalism. I highly recommend this business as a 5Star service and entertainment. My kids really enjoyed their time at the Springs Water Park. Thank you Ingleside Hotel🦋❤️

I liked everything kids loved the swimming pool

Had a very nice family reunion here and was very juce

Water park attached to hotel is excellent for young children. I did not like the extra $40 charge for water park passed.

We stayed for a longer trip and wanted adjoining rooms, every other room is king/queens so you have to get different rooms to make this happen. No housekeeping unless you request it. We ran out of toilet paper day 2, key cards never worked, long walk to front desk each time to get this fixed. Water park small but enough for one/two days, they bus in school groups so very busy during day, only hotel guests at night. Food in water park was good if you could get it! We tried to order food but they told us they couldn’t do it both days cause school groups were too big and then they close early at night. Made the refillable cups they sold a BIG waste of $$$. Arcade was fun, but teens working it had to be interrupted from their phones for help. The restaurant DiDi was best part of trip. Beds were older, kids got spider bites and 2 got rashes from sheet detergent.

Dudnt love the breakfast abd lunch prices or food thought rooms were expensive but the staff super friendly kind except for the restaurant manager everyone else super friend kind helpful room no super clean but not real dirty decent enough for one night stay but wouldnt want young children to crawl on floors needed cleaned flor did found someone else brush under end edge of our bed very spacious hotel lobby comfortable to hang in

The room was very spacious! We got the Governor's Suite which is 1 bedroom with two queen beds and a separate space for living room area. The beds were comfortable and the room was clean. I do have a couple of complaints though. We were there for a week visiting family and were planning on getting some things at the grocery store and eating in the room for some meals. However, the refrigerator is tiny as well as the microwave and coffee maker. I went to the front desk and asked for a room with a bigger fridge, but they said all of the rooms have the same size. I then requested borrowing another and they did bring one down the next morning. When we first got there it seemed we had the place to ourselves which was nice! But the weekend came and so did the kids and the dogs. The walls are paper thin. Our neighbors sounded like they were in our room. Luckily I brought a small fan that helped eliminate some of that. But overall we had a nice stay.