Holiday Inn Hotel & Suites Madison West, an IHG Hotel

About the hotel

This hotel features a restaurant, 4 bars/lounges, and a fitness center. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free shopping center shuttle. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite.

Nearby attractions

Located in Madison, Holiday Inn Hotel & Suites Madison West, an IHG Hotel is in the business district and near the boardwalk. National Mustard Museum and University of Wisconsin Geology Museum are cultural highlights, and travelers looking to shop may want to visit West Towne Mall and Hilldale Shopping Center. Vitense Golfland and Allen Centennial Gardens are also worth visiting. Enjoy the area's slopes with cross-country skiing, and don't miss out on the snowmobiling, snowshoeing, and snow tubing.

Popular amenities

Family friendly

Dvd player

Free area shuttle

Free cribs/infant beds

Laundry facilities

Microwave

Refrigerator

Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi and wired internet

Food and drink

1 restaurant

4 bars/lounges and 1 poolside bar

Coffee/tea in common area(s)

Room service available

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Porter/bellhop

Turndown service

Wedding services

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Things to do

27 holes of golf

Access to nearby health club

Fitness center

Conveniences

Atm/banking services

Ballroom

Banquet hall

Elevator

Free newspapers in lobby

Front-desk safe

Gift shop/newsstand

More

Designated smoking areas

Fireplace in lobby

Tv in lobby

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Nearest Airport

Dane County Regional Airport

16 km from this hotel

Reviews that mention...

All reviews (28)clean (12)staff (8)pool (16)dining (1)waterpark (4)accesibility (1)location (2)evening entertainment (2)

Family Reviews

for Holiday Inn Hotel & Suites Madison West, an IHG Hotel

3.5 out of 5 stars

28 reviews

Review data

5 star reviews

43%

4 star reviews

11%

3 star reviews

25%

2 star reviews

11%

1 star reviews

11%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Hotel & Suites Madison West, an IHG Hotel

Showing 1 - 10 of 28 reviews

Latest reviews (28)

K

Kelly

2 Aug 2024 - 3 Aug 2024

reviewed on hcom

4 out of 5 stars

Our room was very clean and modern. Staff were all very friendly. We only stayed one night as we were passing through. Our kids 5 & 2 loved the pool. Which could use a little maintenance but was still very impressed by the hotel.

J

Julie

26 May 2024 - 27 May 2024

reviewed on expedia

5 out of 5 stars

We have a great time at the family friendly pool area. We celebrated my Grandson's 5th Birthday. The lifeguards were very attentive. In general, a fun time!! The rooms were top notch as well. Thank you

B

Bertha

29 Mar 2024 - 31 Mar 2024

reviewed on hcom

3 out of 5 stars

The room was just ok had a few issues with cleanliness and an unexpected lets just say.. bug I saw crawling on the floor our second day there. Although I had pictures front desk seemed unconcerned and I was told that bug wasn't what I thought it was! Hotel was busy on Friday so a lot of Nosie in the halls with kids slamming doors and running. Pool area wasn't as clean as we would have liked. Our first time visiting, and just disappointed. I don't wish to revisit!

T

Tara

28 Mar 2024 - 29 Mar 2024

reviewed on expedia

5 out of 5 stars

Great pool area for the kiddos & rooms are spacious & clean.

E

Erica

22 Mar 2024 - 24 Mar 2024

reviewed on expedia

5 out of 5 stars

The staff was great! Very friendly & helpful. The pool was great for the kids. We will definitely be back!

L

Lindsey

13 Mar 2024 - 14 Mar 2024

reviewed on expedia

3 out of 5 stars

The water park was great for my young kids, but several features did not work. Had they been older, they probably would have noticed. Bathroom in room could have used a deep clean (ie grout). Cracks in walls in room. Overall a good stay on a budget.

J

Jill

8 Mar 2024 - 10 Mar 2024

reviewed on expedia

2 out of 5 stars

The water slide was closed both nights after we came back from dinner. Friday night the pool closed 30 mins early on top of that. Front desk TJ was unprofessional when I asked why it was closed. He said the lifeguards aren’t under his management and asked what he wants me to do about it. The lifeguards-if there was an accident wouldn’t have even saw it. Friday night they sat next to each other and conversed the whole time. Saturday during the day was better but then at night when the slide was closed they had kids climbing a quarter of the way up and sliding down for 20 minutes towards the pool closing and not once did they notice. Hot tub was filled with kids and over the posted capacity all of the time.

A

Allison

9 Mar 2024 - 10 Mar 2024

reviewed on expedia

1 out of 5 stars

Room was nice but lazily cleaned. Used cups in the closet, garbage on the floor. ‘Waterpark’ is an over statement and the entire kids pool was closed in addition to the main slide so really it was just an over crowded, dark pool. Very disappointed. Lobby is very loud, thankful we were on the fourth floor away from the noise.

B

Beth

17 Feb 2024 - 18 Feb 2024

reviewed on expedia

2 out of 5 stars

Loud ! To be expected as its feature is an indoor mini waterpark. However after 9pm and before 7am you could hear kids running.

H

Hollie

26 Dec 2023 - 28 Dec 2023

reviewed on hcom

5 out of 5 stars

We mainly stay at this hotel for the pool area. We travel with kids. Plenty of room in our suit. The rooms are sound proof and you can hear the people above but it doesn't bother us because we have kids and understand. The breakfast has a lot of options and is always delicious plus the staff is friendly.