The Madison Concourse Hotel and Governor's Club

I was in town for a family wedding and found the accommodations very comfortable, great service and friendly staff. I had an issue with a leak and it was taken care of promptly. It's a great location, close to the farmers market.

We stayed here for one night and I was throughly impressed with how cute the hotel was. I’d never stayed in a hotel that gave you a keycard for in-and-out privilege for the remainder of your stay. It came in really handy when we came back from the concert we attended and no food places were open other than McDonald’s haha. They even tried to help up find somewhere that was open in the area. The clerks at the front desk were genuinely kind and made sure to ask us if we had any questions, if we needed anything during our stay. They were super nice. I’ll be back and will recommend this hotel to my family and friends, should they need a stay in Madison.

My sister in law and I stayed here for one night to visit family and go to the Saturday Farmers Market. Hotel was perfect! Clean, comfortable, and great location to Capitol, UW-Madison and State St. Very impressed with ease of check in, check out, and parking using text messages. Will definitely recommend to others.

We're staying at several hotels on our trip across multiple citys, and this was by far the nicest, cleanest, and most comfortable. Lewis checked us in and treated us like family, making our stay much more enjoyable.

The Madison Concourse is a great choice to stay when visiting the area. The hotel is spotless. The rooms are decorated in a classic, tasteful manner. The pool area is very clean and pleasant. The staff is efficient and friendly. I have stayed here twice, and will continue to come back when I visit family in Madison.

The beds were wonderful. Slept like a baby. Who wouldn't like a Starbucks in their hotel. Definitely will stay here in the future.

Loved the location and kids loved the pool

Bedding was comfortable, room too small for our family with older kids. Shower was so strong! Lack of hooks made it hard to hang stuff and towel for reuse. Swimming pool and hot tub was great but got busy on a Friday night with multiple families and little kids running around. Food was great and reasonably priced.

My wife and I needed a quick getaway in the middle of the holidays without kids. The Madison Concourse was great! It's right on the square and within walking distance of shops, restaurants and bars. The staff is friendly, room is clean and the Governors Lounge was much appreciated. We will definitely be back.

I was not pleased with my check-in or check-out service. The guest service was supposed to be superb at this location per their own information. After hiking through the larger vehicle ramp with our belongings and arriving at the front entrance, we were not greeted by anyone at all. We were ignored by both guest service providers. I stepped up to the service counter and was checked in, only to find that our room number was not given to us or written anywhere once we arrived at the floor we were told to go to. I then had to return back to the lobby and leave my family sitting in the hallway with all of our things. The room was clean for the most part, except the leftover hairs in the shower. The linens were fantastic though! The pool area was clean, but had a very strong chlorine smell and the hot tub was over flowing with foam, which leads me to believe the ph levels were dangerously off. The door to the room had a large gap when closed which was very uncomfortable since people could literally see inside it they looked through. We left very early in the morning, and headed down to the lobby where we were rudly ignored by two different guest service providers. I again had to approach them and asked if we could use the express check out or if they'd prefer us to check out right then. They both looked at me clueless. I redirected my question to the other gentlemen who shrugged and said that should be fine. We received better customer service at the Khalahari the night before.