Hampton Inn & Suites Charles Town

The property was what you would expect for this level of hotel. We traveled to visit family who live in Ranson and we do so a few times a year. We have been trying to find a hotel to make “home” during these trips. This hotel was clean, staff was super friendly and helpful and the breakfast was a good mixture of options. The rooms were clean and updated enough. The shower head was a little broken in our room and the king bed was/ pillows were not great. I did expect better quality for a chain as such. I felt like the bed/pillow quality was poor and would say it is what I would expect at a cheap motel. The only issue that truly bothered us during our stay was the outdated elevators. They did not have the proper paperwork to be actively functioning. The papers were expired by a couple years. We will attach photos. I found this surprising in a chain hotel brand and honestly made us uncomfortable going in the elevator. I did previously note that this hotel is dog friendly, which is great for people who take care of/ are with their pets for their stay. We unfortunately were next to a room where it was clear the owner was not in the room all night while the dog did nothing but bark. Maybe put people with animals on a different floor? We will consider staying again but we will try other options first as the elevator safety really rubbed up the wrong way.

Clean, quiet, extremely helpful and friendly staff, and comfortable beds. This hotel checked all if the boxes and the breakfast staff were very present, joyful, and helpful (they even offered to turn the television to cartoons for our kids…we declined but the simple offer was so genuine). Thank you!