Salish Inn

We had a death in our family and I asked to move my prepaid reservation up 3 weeks, as the funeral is today and they refused to speak to me when I called. I have already booked at another hotel for our rescheduled trip. The team at Hotels.com attempted to reach out multiple times as well. I’m hoping this is atypical of innkeepers in this area as we are really looking forward to this respite from the Texas heat.

When I booked a room at the Salish, it was advertised as a view room. The only view from my room on the 2nd floor was of the warehouse next door and hotel parking lot. I was put on a room next to a family with multiple crying kids. The breakfast was awful. When I asked to be moved to another room, the hotel clerk told me that Expedia had made my room selection and the hotel couldn't change it (huh???). Expedia assured me this was incorrect and were very good about at least giving me a credit for an incorrectly advertised room. The rooms were clean and staff was friendly; still I'd skip this hotel!!

If i could give this place 0 stars I would. We have never had such an awful experience. We arrived at 3pm to check in. The girl at the front desk, without greeting us, informed us that if we were checking in we would have to come back at 4pm. That is crazy late check in. We were in the area to have dinner with family. We asked if early check in was possible so we could leave our bags. She told us no, without even looking to see if there was availability. She didn't offer to store our bags. Her tone was outright rude. When we got to our car, we decided to call the manager and speak with them. She answered and said he was out, would not tell us when he would return, or if he would return, and when we asked her first name, she would not give it to us. Never have we ever had such horribly rude and unprofessional service. Stay away from this place!!!

A few things to note, you can’t check in early or check out late at least that’s what we were told. There is no pool it’s a hot tub. The “continental breakfast” is cereal and toast. The sign on the door says the breakfast runs from 7am to 9am. We showed up at 7 with no one around. Another family came down and they called to be told the front desk person was “running late”. A woman finally arrived at 7:40 ish and showed us to the cereal and old bread. The floors and tables were dirty, no coffee, we had to wait for her to “make it”. My husband came down after for breakfast at 9:10, I get it the hours posted were only until 9 expecting it to still be open since they were late and it wasn’t with no budging on the time. The parking lot is small so get there early enough for you to be lucky to get a space. For $268 a night for a “luxury suite” my expectations were much higher, you don’t get what you pay for. Keep searching as I should have, there are better options in the area for less!

There was a domestic dispute in the room next door - body slammed against wall, man screaming profanity at the top of his lungs, banging doors as people ran down the hall. No manager at front desk after 9pm. Called emergency line, no answer. Asked for call beck, never got one. Felt unsafe, called 911. Police report said that drunken couple were picked up after one passed out on Commercial Ave and were brought back to hotel. Then they fought. Drunken women was screaming on the phone and the police could hear her through the closed door. Found out that same drunken, fighting couple was staying for another nite so checked out. Front desk said I would get a refund. Owner refused to answer any contact from Expedia. I spent $12 on Expedia Hotel Reservation Protection. Not honored. No Refund. Owner responded to my BBB complaint with lies. Felt unsafe for families, single women and kids. Meh accommodations anyway.

Great new property that’s family run. Really happy with how clean and new everything is. A great deal!