Holiday Inn Express Hotel & Suites Winchester, an IHG Hotel

We stayed at Holiday Inn in Winchester on our way to Tennessee. The check in was quick, the room was nice and clean. The had an indoor pool and hot tub which helped us to refresh ourselves after 5 hours of driving from NJ. We did not like the fact that there were only 3 towels in the bathroom while we booked room for 4 adults and 2 child. When we tried to call front desk no one picked up the phone. We called Holiday Inn customer service who got us in touch with desk staff. They said they did not have enough towels which I think was not satisfactory. She actually went and got us towels from another unoccupied room however I think the management should know how inconvenient this would be to guests. The breakfast was good to start our day. The beds were really comfortable. Overall the stay was pleasant.

Check in Was simple and easy. However when my family went tonuse the pool and hot tub we found them dirty and what looked like someone had S3x in the pool. We told the front desk and she wasnt surprised at all. We had a 2 queen bed suite the room was very small for a suite and when my neohews pulled back the blankets there was what looked like either a chocolate stain or fecal matter on the blankets and sheets. Again went to the front desk and she gave us a full set of sheets and a blanket...no apology nothing....i have stayed at many hiloliday inns and this was beyond disgusting if i didnt have my children with me i would rather have slept in my car. I expected at least clean beds for $150 a night.

i liked the hot tub n breakfast need time 4 adults at pool n time 4 kids

Nice hotel bed comfortable, my kids enjoy the pool.