Holiday Inn Hotel & Suites Williamsburg-Historic Gateway, an IHG Hotel

Ive stayed here before And when it was less than others nearby I thought I'd stay again. Last night when I returned to the hotel after for the night there was a group of people who were acting up and upset. in the lobby The front desk was not responding to the over sized crowd of young people outside.a strong smell of pot smoking was everywhere even the elevator. This was a small family trip I didn't say any and just went back to our room figured that the night manager job When I came out this morning I found out my truck was keyed! This was a brand new vehicle for us. The staff member I told said that they are not responsible and theirs no camara for the parking lot only the lobby and hallway. This is very unreleasable response from your staff and a disappointment for holiday inn In Williamsburg. Don't stay here go to Marriott Where they do have security personnel and cameras.

Great place to stay with the family! Friendly staff and quick check-in. Suite was a little smaller than expected, but we made it work. Clean space and no yucky odors. Pool was clean and hot tub was working! Lots of shopping and dining options in the area. Would stay here again when in VA.

I was in town visiting family. I checked in SUPER late and to my surprise the front desk attendant, Addie, was soooooo sweet and attentive. The rooms were super spacious and clean. Absolutely no complaints.

One lady anytime me and my girlfriend and our kids would come in would not acknowledge us but let someone walk in right behind us and she was very pleasant towards those guests

We booked this place because it had an indoor pool and hot tub. We checked in and were informed that both the hot tub and pool were out of service and were closed. We had 4 children who were looking forward to swimming for a month and they were all very upset about the pool being closed. The room was visually clean, but if you looked closer it was not up to (my) standards. The air conditioner was not staying on, and our room was very hot for sleeping. The bathroom has no fan, gets steamy when you shower. In fact, there was no fan at all in the room and therefore we had no noise buffer to cancel out all the usual hotel noises you hear throughout the night 🙄 No tv guides in the room so you’re just guessing what each channel is while flipping through. WiFi was really slow and weak as well.

Great for our family of 4

For a family of 5 this was the best suite we have stayed at!!!

Great visit! Friendly staff! The Bisto was great their burgers was really good! The bartender was very friendly! The kids loved the pool. The rooms was clean and bed was nice.

Wonderful hospitality for check in and apologetic that printer wasn’t working properly and that computers were slow. Hot tub is tiny and kids swimming in it, which falls on the parents who left them unsupervised. Morning front desk lady, Ash was rude and lazy. Asked for a receipt and she had no clue and tried to pawn off a document that was inaccurate. Asked for manager after 5 minutes of her trying to punch keys with long nails and a poor attitude. She advised the manager was too busy to help. I asked again and she promptly disappeared and returned 5 minutes later. There is simply no reason a front desk person doesn’t know how to print a basic receipt and that I had to push to attempt to get one. Was there 20 minutes and left with no receipt. Otherwise the rest of the stay was enjoyable. The pool and hot tub do not match the pictures on their site just to avoid surprises.

The rooms here are pretty nice. We like the king suite because it offers a separate bedroom so that our baby can go to sleep behind a closed door and we can still watch tv or have a conversation. The staff is also wonderful and were so kind to my toddler. The pool was closed for the whole first day of our stay. Additionally the restaurant is just awful. My wife and son ordered a burger and some soggy fish & chips. It was overpriced and truly gross. Breakfast costs $15/person and it is worse than the average free buffet at similar hotels. We would stay here again for the right price, but would not eat here.