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Joshua
23 Jul 2024 - 28 Jul 2024
reviewed on hcom
4 out of 5 stars
Stay was pretty good. There was a leak coming from our room when we weren't there, but they fixed it quickly. The staff is friendly. My only criticism would be around staffing the pool area. A few nights there were kids running all over and kids throwing the footballs in the pool. Normally, nothing big, but they were throwing from one end of the pool to another. They hit multiple kids in the pool and didn't seem to care. I would consider having someone out there to monitor the behavior. Other than that, our stay went well.
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Pamela
21 Jul 2024 - 24 Jul 2024
reviewed on hcom
5 out of 5 stars
It was wonderful, grandkids enjoyed the jetted tub in our bathroom and the staff was very friendly and helpful
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Chelsea
14 Jun 2024 - 16 Jun 2024
reviewed on expedia
5 out of 5 stars
Gorgeous property and spacious clean condos. My family definitely enjoyed the pools and mini golf. I enjoyed the gym and jet tub in my room. We will be making this our go-to resort when we travel to Williamsburg in the future!
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Elizabeth
5 Jun 2024 - 8 Jun 2024
reviewed on hcom
4 out of 5 stars
I actually really liked the resort. The room was a great size, had a nice kitchen, dining room, and living room in addition to 2 bedrooms and bathrooms. I wasn’t a huge fan of the tub open to the master bath but not a huge deal. My kids took advantage of the main pool and indoor pool which they all loved. Probably the only thing I did not enjoy was the pressure at check in to sign up for their vacation club. I get that that’s their schtick but I do not like being pressured into things. Needless to say I tried to avoid the staff like the plague and didn’t take advantage of some of their activities (they had wine/hors d’oeuvres on our check in night). It was clean and a very nice stay otherwise
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Peter
8 Dec 2023 - 10 Dec 2023
reviewed on expedia
4 out of 5 stars
Very clean and renovated. BEAUTIFUL pool, including indoor and outdoor spaces, kidding pool with water features, hot tubs indoor and out, grilling and picnic areas, and an epic gas firepit. The billiard room and business ctr are nice, too.
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Jessica
22 Nov 2023 - 24 Nov 2023
reviewed on expedia
1 out of 5 stars
I made reservations to stay at this location with my family for Thanksgiving. We are a military family and my husband is stationed away from his family. This resort was a central location for us to meet and enjoy the holiday together. I booked a large room with a bed for each member of my family, since my kids are older and don't like sharing beds with one another. I also chose this location because it had an indoor pool and billiards to keep my kids occupied. When we arrived at the resort we were met with a letter stating that our room would not be available even though I booked it long in advance and paid in full. No one attempted to contact me nor give me the option to make alternative arrangements. Instead they changed our booking to a different location with half the beds, leaving 2 of my children to sleep on couches, and no indoor pool nor indoor activities for children to enjoy in the brisk Autumn weather. The day after I contacted Hotels.com and they were very kind and attempted to make it right, however, the resort never reached out to attempt to fix the problem and when the representatives from Hotels.com attempted to contact them on my behalf they conveyed that the room I originally booked didn't have access to all the accommodations I claimed, even though it is clearly stated that access to these activities are a part of staying at this resort. I am disgusted by their lack of customer service and their disregard for a family's attempt to spend the holiday together
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Jennifer
7 Sept 2023 - 10 Sept 2023
reviewed on expedia
5 out of 5 stars
Property exceeded expectations. Condo was clean, had comfortable beds, and plenty of space for our family. The kids loved mini golf. We all enjoyed the pool. The grounds, pool and facilities were very clean. Staff was very professional, helpful and friendly. Would recommend.
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Samuel
19 May 2023 - 21 May 2023
reviewed on expedia
5 out of 5 stars
The grounds were lovely, the rooms were nice and clean. Perfect for our stay as we were an out of town family attending a wedding. There was sufficient room for everyone! We had 4 bedrooms and 4 bathrooms at an affordable price!
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Marcus
Invalid Date - 25 Dec 2022
reviewed on expedia
5 out of 5 stars
My family and I loved it, Wonderful staff
A
25 Aug 2024 - 30 Aug 2024
reviewed on hcom
4 out of 5 stars
Room was a 2 bedroom suite with a nice common area. Trips goal was to hang out with the grandparents and get some bonding time. The suite we were in was a 2 bedroom with a kitchen and common area to hang out in and enjoy morning breakfasts in before visiting local parks of Busch Gardens and Water Country. Final day in the suite was a recovery day to just hang out and enjoy the pool.
Room was overall clean with some minor annoyances. Remote for the television (for kid down times) had some semi-functional buttons on it which was annoying. Coffee machine had a broken handle on the coffee grounds basket. Table had some minor sticky substance left over from a prior occupant. Easily cleaned up, but distressing to see. Island in the kitchen at the base showed signs of water damage either from an incident or cleaning of the tiles getting under it.
Overall it was a good experience. Staff was exceptionally friendly and helpful. I would easily recommend staying at thi s location.