Candlewood Suites Houston (The Woodlands), an IHG Hotel

The property appeared nice from the outside; however the base boards appeared to have water saturation, this is evident in the main lobby, as you walk towards the elevators. There was a large water leak in the gym, area coming the floor above. The staff would be seated behind the desk area, obviously asleep and appeared to be irritated with guest. I called about extra blankets for pullout sofa, and the front desk clerk was put off when I asked if we had to come and get supplies. As she stated " this is like extended stay, no housekeeping but once a week." As I was visiting The Woodlands due the death of a family member, I usually choose another hotel brand. I thought it was ok since they do not offer breakfast, but they do offer complimentary washer/dryer; however only 1 washing machine worked and 1 dryer actaully dried your clothing. So, I have to say I was not happy.

We chose the property for its proximity to texas childrens and it has been pleasant. Staff have all been very friendly