Home2 Suites by Hilton San Angelo

We had issues with the first room we were booked into. We had called several weeks before to make sure a crib was available and told it wouldn't be a problem. Upon arriving we were told they did not have a crib and one would not be provided. The next issue was the sink we were using for washing the baby's bottles would not drain and the pipes started to leak all over the floor. The water had a foul smell. We had mentioned the non draining sink but nobody ever came to look at it. The shower did not have hot water either. We were given a new room and had to pack up all our belongings to move to another room. In the next room the furniture was very stained and no apologies were given for us needing to move rooms. We had also requested clean linens on our 3rd day but we ended up having to go downstairs to get them ourselves. Overall the staff was nice when we spoke to them, there was just no follow through.

The staff was welcoming and nice. The lobby was clean and neat. We were on the second floor by the stairs. The toilet flush push button was broken. The floors felt wet. Despite temperature adjustments, we all woke up feeling sick in the mornings and while we were in the room, including our newborn. Overall it was nice, good breakfast as long as youre there before 8am. Otherwise it was an okay stay.

First time staying at a Home2 Suite. Very likable! Loved it, except the pool was down and I had the grandchildren with me, they were so looking forward to swimming.

What the most liked was pet friendly, very clean, and spacious studio suite. What I wasn't crazy about was the fact several families all had to wait till after 3:00 to check in, female employee behind the counter got a phone call from a young man that wanted to play games on the phone and I could hear the whole conversation then when he arrived she allowed him to go behind counter to assets her in the check in process and was flirting with him as he with her too.

Was told room was not ready early around 1pm and I was okay with that because 3pm is check in. Then we returned at 2:45pm and there were 4 families waiting to get a room. I asked if the room was ready and they said no. I then asked if it would be ready by 3pm and she said “I hope.” Magically at 3 pm ALL rooms became available at the same moment. The lady chewing us in seemed confused and took longer than I’ve ever had and I stay at a lot of hotels. Lastly, when we opened the room door we were treated to the a smell that seemed like a “Wet Dog,” plus the bed was not made properly (Seems like they are rushing and maybe understaffed). I would never come back to this location and recommend that they do a better cleaning job.

It was a great stay but what will makes it so great is the service, after doing the check-out I got a voice mail and a call because I forget a binder with important information for my family. After the call I returned and the missing binder was given to me. Thank you !!!!

I booked four rooms with two queen beds each back in February for graduation weekend with two of my kids graduating. Upon arrival and checking in we got only one room with two queens the other three had king and sofa bed. After going down to get it right and waiting almost two hours we ended up the same situation only the one room was correct. This was very inconvenient for our large group of family. The staff didn’t seem to care or really try to fix it!! We will not be staying again!!

The only way could travel this weekend was to take our family pet. Things worked out very well, nice surrounding area to walk dogs, tile floors in bathroom for dogs water bowl. Everyone was helpful and welcoming. There are carts that will hold large crates available to transport dogs in their crates and "poop scoop" bags at the desk on your way out in case you forgot yours.