La Quinta Inn & Suites by Wyndham Pearsall

We had a small issue with our room and the man at the front desk was kind and helpful. He quickly offered a solution and fixed the issue. I really appreciated how friendly and helpful he was because we checked in late at night and were exhausted. We were really taken care of and I appreciated his willingness to help since we were traveling with small children.

Overall, the worst stay we have ever had at any hotel. Nothing worked, be it the front doors, the washer/dryer, and please be aware there is no pool. Despite it being advertised it is completely gone. When asked at the front desk about it the person kept throwing out lies and excuses about it, but be forewarned. We also asked for two adjacent rooms because we were two families, and were told it couldn’t be accommodated. However on our floor almost the entire floor was empty for the majority of our stay… House keeping is every 3 days which is ridiculous and they don’t even change the toilet paper. Front desk is useless, everything is no we cant followed by excuses. Room was decent but stains everywhere, shower that kept leaking all night and thin walls where you can hear all the partying and beer drinking going on everywhere else. Never again.

A pool and hot tub was advertised and had pictures and when we arrived these were no longer operational. Very disappointing to me and my family. You need to correct your website.

Hotel room is nice, room service as well except for the receptionist at the front desk… EXTREMELY RUDE she’s a big fat brown complected lady. I asked her for some milk and she screamed ITS NOT OUT YET!!! my kids were near me scared of her… other than her this hotel rocks!!