Candlewood Suites Cotulla, an IHG Hotel

We reserved a handicap cap room with two queen beds several weeks in advance and called the hotel in the early pm to let them know that we were going to arrive late. We arrived late to find out that they had given our room to someone that arrived earlier than us is what we were told. This incident reminds me of that episode in Seinfeld that they know how to take a reservation but not how to keep it. The room had been paid for even if we hadn't shown up at all. They ended up giving us a king size bed for a family of 4 with a kid in a wheelchair and said they didn't have a roll away bed or anything else to make up for their own mistake. I ended up sleeping on a recliner. Terrible customer service. Trying to get them to give us extra pillows was a laughing matter as well since I was told they could only provide one extra pillow and that is it.