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Holiday Inn Express Hotel & Suites JACKSONVILLE, an IHG Hotel

2 1/2 star hotel
Connecting rooms
8.8/10 Excellent
(577 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

Holiday Inn Express Hotel & Suites JACKSONVILLE is a decent option for families visiting the area for events or reunions. While some guests have noted cleanliness issues in certain rooms, others have had positive experiences and praised the breakfast. The hotel's convenient location is also a plus for many.

Guest highlights

The convenient location for family events and reunions
The breakfast

About the hotel

Along with a fitness center, this smoke-free hotel has a 24-hour business center and a meeting room. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.

Nearby attractions

Located in Jacksonville, Holiday Inn Express Hotel & Suites JACKSONVILLE, an IHG Hotel is in a rural area. Rusk Footbridge and Texas State Railroad Rusk Depot are local landmarks, and some of the area's attractions include Adreneline Rush Zip Line and Mud Creek Off-Road Park.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Microwave
Refrigerator
Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Free buffet breakfast available daily 6:30 am–9:30 am

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Doorbell and phone notification
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Pool hoist on site
Roll-in shower (select rooms)
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center
Swimming pool

Conveniences

Elevator
Front-desk safe
Vending machine

More

Smoke-free property
Tv in lobby
map

Reviews that mention...

Family Reviews

for Holiday Inn Express Hotel & Suites JACKSONVILLE, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

5 reviews

Review data

5 star reviews

40%

4 star reviews

40%

3 star reviews

20%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express Hotel & Suites JACKSONVILLE, an IHG Hotel

Latest reviews (5)

C

Cynthia

23 Aug 2024 - 25 Aug 2024
reviewed on hcom

4 out of 5 stars

Everything was going good till I seen a baby cockroach coming from the internet device and in the bathroom.
M

Michael

4 May 2024 - 5 May 2024
reviewed on expedia

5 out of 5 stars

Great sleepover. Met family there for a small reunion and it went great.
A

Ashley

22 Oct 2022 - 23 Oct 2022
reviewed on hcom

5 out of 5 stars

Great stay - attended a family birthday party in Bullard and this hotel was perfect spot for my parents, brother and myself
S

Sasha

10 Sept 2022 - 11 Sept 2022
reviewed on hcom

4 out of 5 stars

Decent. Bathroom had a stale smell, someone else’s sock was still in the corner of the room, pull out bed was missing springs so all the kids m had to cram together. They required an additional $50 to check in as a deposit, which is something I expect of cheaper hotels, but not at a decent one like this. Breakfast was pretty nice. I miss the omelets though. Hope they come back.
C

Cheryl

2 Jun 2022 - 5 Jun 2022
reviewed on hcom

3 out of 5 stars

We were in town for a wedding. The rooms and hotel in general wasn’t clean. Our mattress had stains all down the side. The cabinets hadn’t been wiped down. The mirrors were dirty. The elevator had the same chocolate little kid hand print on it for our entire visit. 3.5 days. The hot tub has been filled in with concrete. The breakfast was great and Dana was enjoyable!
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