Holiday Inn Express & Suites Houston NW/Beltway 8 West Road, an IHG Hotel

This is the 3rd time we have had reservations here. The first time was amazing. The second time we arrived with our family of 6 to find they did not have our suite available. They tried to give us a regular room at the same price, meaning 2 kids would sleep on the floor. They did not bother to call us ahead of time, leaving us stranded on Easter weekend without a room to fit our family. We decided to give them another chance due to our good experience the first time. This time we arrived and had the same issue with them not having our suite available. However, they offered us 2 rooms at the same price as the suite, so we had enough space, and it was a better experience. I have mixed feelings about this hotel. I feel they should notify people ahead of time. We got lucky that they weren't busy this stay or we probably would have been stuck without a room again. Both times I have reserved a minimum of 2 weeks ahead. I would stay at this hotel if you dont have a large family or have to drive far. When you have a long drive and little kids, it is beyond stressful to deal with this. The hotel is clean and comfortable, but I am not certain if we will stay again. Such a shame because it's conveniently located to a place we go monthly. Just be cautious if you book a suite.

I’m a traveler and stayed here over the weekend when I came with a friend. Check in was easy, the room was almost completely cleaned with the exception of some wall spots that were definitely overlooked for cleanliness….I smelled weed soon as I got off the elevators but the smell left when those guest checked out the next morning. Breakfast was delicious both mornings..so it’s worth going down from 6:30-9:30 AM to eat. Options were: sausage, bacon, biscuits & gravy, pancakes, yogurt, cereal, bagels & muffins … etc… The pool area was clean and functioning and a nice amenity. More pool towels need to be added because with two families the towels were gone. It is very close to the highway but I didn’t hear the highway noise. This hotel is off beltway 8 & 15 minutes from IAH.

This is our second time staying at this property. Our family enjoyed our stay here.

The staff is so friendly, it’s super quiet, and the breakfast set up was perfect for kids!

Love it here their hospitality is above awesomeness ,everyone is friendly and attentive to your needs its quiet and clean inside and outside also very awesomeness front desk agent Mrs.Kenitra would recommend for families thumbs up

Tha staff was very wonderful I will suggest anyone to book there because I will be back again thanks for being loving and caring to me and my family

Hotel staff was great, room was clean, breakfast selection was plentiful. Pancakes, eggs, bacon sausage, or egg cheese omelet, all the bread products, plus INDIVIDUAL MILK BOTTLES, 1% 2% AND organic, Silk Chocolate Milk. Cereal for the kids. I’d definitely stay at a Holiday Inn Express again!

Everything was great Pool is about 4 1/2 the deepest but that was great since I have small kids ,, very clean , they disinfected that pool ! Staff was great

This hotel overbooked . The manager had a room available and refused to let me and 5 children check in at 10:00 pm at night had to drive around to midnight with kids in the car to find another hotel. My original booking would have cost me $396 for the entire weekend after we had to switch hotels twice i ended up paying almost $700.00 in hotel room cost. The manager was rude and has no customer service kills or conflict resolution skills. this hotels management sucks