Hampton Inn & Suites Fort Worth-Fossil Creek

Continental breakfast was great, but ending at 9a was a little early. I had to wake up my three kids so they could eat. Multiple families came down after 9a looking for breakfast.

The hotel was nice a clean and the staff was super friendly. Great customer service. One of the best breakfast areas, with lots of choices, I have had in a hotel. We did have people (kids) late at night making a lot of noise above us and with a visit to the front desk, the managers addressed the issue and things were fine after that. We appreciated that the staff took us seriously and were attentive.

We did not have a good stay at this hotel. Our first night we had very loud neighbors above us that ran and jumped on the floor all night long. When I asked the front desk about it the next morning, they said they could move us to a different room - instead of asking the loud neighbors to move. We loaded up all of our stuff and went about our day. We came back to the hotel later that afternoon and moved in to our new room. In the middle of the night one of my children woke up needing to use the restroom. To our surprise the entire bathroom floor was soaking wet because the toilet was overflowing. I cleaned up the mess and had to wake all of my children (I was traveling alone with them) to use the main restroom downstairs. When we got to the restroom it was a complete mess - someone had been sick all over the floor, walls, and one of the stalls. The lady working the night shift at the front desk told us she felt sorry because she knew that bathroom was really dirty and someone got sick in there. We went back to bed and decided to wait to use the restroom in the morning until we left the hotel and went somewhere else. As I was telling the lady at the front desk she asked if we wanted to use the managers restroom - why did the lady working the night shift not offer that!? I called several times to talk to the manager and never got a call back. An employee told me I needed to talk to hotels.com - who also did nothing about the issue. I will never stay at this hotel again.

We had a minor problem caused from upstairs room and the staff was very prompt to get us relocated to different room and was very courteous to all my family. Rooms were clean and comfortable. Morning breakfast staff was very friendly as well.

Best hotel stay our family has ever had.

Great trip just a good ole staycation for the kids. Bathroom could be better and suite setup could be as well but overall we were satisfied