Hilton Fort Worth

i had a reservation for 2 nights. I had to leave in the middle of the night of the first night due to a family emergency, and checked out and explained why i was leaving at that time. I contacted the hotel asking for either a refund or just to hold a room credit for the 2nd unused night which I was going to use just a couple of days later. They refused to refund the money or give me credit for that second night. I found that surprising esp since i was going to stay there again. Now, I will never stay in that hotel. Friends of mine in the hotel mgmt business will hear this story. Family of mine will never stay in that hotel. As a long time Hilton Honors member, i found that decision to be - lets say disappointing

The hotel was nice in a great area. We had a room with a king bed with the sofa bed. The sofa bed was up against the bed so we had to climb over the bed to get to the bathroom. Very inconvenient for my parents and their grandkids.

Love the hotel. Our door was sticking so hard to open and close. Beds aren’t super comfortable and rooms didn’t have enought towels for the entire family.