Holiday Inn Express And Suites El Paso East, an IHG Hotel

Went to El Paso to visit family and this room was perfect and a great price! Staff was very friendly.

No luggage carts available at check in. Front desk claims they don’t know where they are. Im in handicap room as requested. No staff offered help to unload Chirp in smoke detector No one available to fix No other suite room available I climbed on furniture to get to it. Called desk to ask for battery Brought to door, I climbed back up to install. Carpet very dirty. Especially in front of refrigerator. 3 hand sanitizer in lobby all empty One elevator out of service at check in. Sunday both elevators not working. We are stranded at lobby with handicapped senior citizen, two children and temperature sensitive groceries. Our room is on top floor. Sunday evening 8 PM- Excessive noise in room next door. Called front desk several times. Noise was really troubling one of the grandchildren I had in my room, so much so that her father had to come pick her up at 9:00 because she couldn’t sleep. At 10:00 the front desk stopped answering calls. At 10:30 the noise was still so bad. I finally reached someone and asked if I checked out could I get a refund. She said……UM, I’d have to talk to my manager, then hung up and then not answering calls. 12:15 finally reached front desk again. She says if I check out I can not get a refund.

Traveling with my family