La Quinta Inn & Suites by Wyndham Bay City

Lights in rear of building parking area not working. Dark, next to street, prefect area for breakins or robbery. Out side building door on end of building not locking. Had a couple upstairs of our room with a kid that kept running in the room, woke us up. Wife called desk, desk person could not be bothered to call the room upstairs and ask them to keep down the noise. It sounded like a herd of elephants. Toilet seat very LOOSE, and my wife is disabled, had trouble staying in place.

The staff was friendly and the room was clean. We arrived very late and got checked in fine. When we took showers, the drain was so slow you ended up with ankle deep water. Since it didn't drain properly, it left the tub very slick. When we turned on the tv, the cable box did not work. My husband went to see what could be done and we were told no one coule look at it until Monday. This was Saturday. We were told we would get 15% off our bill for the inconvenience, however at checkout, we were told since we booked through a 3rd party site, it would apply to our next stay. The internet went out Saturday night and we were again told that nothing could be done until Monday, which was when we checked out. At no time were we able to speak to a manager or even see one. The breakfast was mediocre. Eggs were good on Sunday, but for some reason they added hashbrowns to them on Monday. The sausage was dry and overdone all 3 days. We just purchased a home in Bay City so we will not be able to use the discount at that location unless family comes to visit and wants to stay at a hotel. Very disappointed with our stay overall.

It wasn’t like usual I let a request dat my room air be working cuz I have an asmtha grandkid and enough towels to bathe the air was ok could have been better but da towel situation was ridiculous then wen I ask da laundry lady for one face towel she wasrude and got kind loud but after I went back to my room and start talk about how much of a shame it was dat up pay money for a room and can’t get good service she must have been listening at da door and knocked and say she can get it for me I said ok thanks but wen she return to da room she told my granddaughter dat if any towel come up stolen it’s coming off our credit card not knowing I was listening and we never take anything from there I always leave all my towel in a pile in a corner so they can be found and clean up most of da room so they won’t have much to do wen they hit my room, WOW!