Comfort Suites Bay City

We got a hotel on a whim for our family of 6. It was super easy to get a room to accommodate all of us. The hotel was clean and the staff was very friendly and helpful. Breakfast in the morning was great too!

The only thing I didn't like was the sofa bed in the room, it was disgusting, all stained and rusty. I couldn't make my babies sleep on it. Not good at all.

We were traveling to visit family in Bay City. The room was clean, but did kill one roach crawling on bathroom floor.

check in was amazing, room stinks a weet carpet and when a step the carpet its a little weet, my nightmare was on the breakfast, the girl was so rude and we feel she was a racist girl, she talk so sweet with few american guys,i say this because i saw people from cuba and more latinos and she even say nothing just making a mad face and everithing change when she walk chose to the american people. The egg was swimming on water, no flavor, also I don't see the little cups for the waffle mix and i saw a cup there very close to the wafle machine and i was thinking is for the mix, and she get so mad and she took the cup of my hands and walk away to washed. The most horrible experience in my life also in my daughter life, she saw everything, she even don't want to eat for this, even try the juice or take something else. She don't make us a favor we paid for something and everybody need respect and good treat. for all us the hotel has employers, reviews are very important, staff who check in deserve a raise, cooker deserve get fire period. Imagine all people doesn't back for this lady, and nobody write a review because just decide don't back again. Nice staff making back again, and tell our family about a nice place to stay, racist people or making a face like mad like they don't want you there, you never back even they give you a free night or a week free. I was on vacations beach was super fun people there etc. But this lady was ruin our vacations with this experience.

One wall plug behind the ledge behind the sofa was inoperable. Lamp by the sofa not plugged in and we are old and bending is hard. I have a picture of the ceiling fire alarm missing from the socket for it. When leaving through the lobby the janitor was mopping the lobby and did NOT leave an area dry to walk through. She just kept mopping and did not understand me when I asked her NOT to as I hobbled by with my cane. Husband asked for an accessible room and our room was nice but not accessible. Sitting on the commode in the bathroom was like it was made for children's height. I waited to go to the bathroom when we would leave the hotel. There was only one entrance/exit driveway.