Courtyard by Marriott Austin South

Unsure how this is a Marriott. Frequent traveler for business and family I never had to change rooms so many times. First one had severe jarring noise with construction happening right under the room, second one had the bath tub clogged so had to head out to dinner without taking a shower while housekeeping worked on it upon return the problem still persisted so had to move yet again to a third one which had the exhaust in the restroom not working. Family of four was tired to move yet again and just finished the stay for 2 nights. The hallways have a weird smell always, the elevator has stains all over, understaffed with same personnel managing front desk and cafe and the list goes on…. The employees are trying their best but the hotel is ill equipped to provide clean, comfortable and pleasant experience to its guests. Registered a complaint into Marriott Bonvoy since I am a member there and will not be staying at one ever. Ruined our family trip at the outset. Steer clear from this one, a motel nearby would offer better.

Checked in for . First night the king room and couch for 2 adults and 2 kids had no extra pillows and sheets for the kids. Had to call downstairs four times before someone answered. Was asked to retrieve my own sheets at 9pm. My husband found chewing tabacco on the floor and I found a small toy. Second night my 5 year old sat on the floor in the middle of the room and a sewing needle went into her PJs and stuck her bottom. Went to complain and gave needle to front desk and was only told sorry. Disgusting

It was just ok. The toilet was so low to the floor- it looked like it was for children! Would not stay again. Staff was very nice and friendly.

Far and away the worst hotel experience of my life. Be warned, if you have a neighboring room literally slamming on the adjourning door threatening you, don't expect anything from the hotel other than a hollow apology. I had to actually initiate the room change in the middle of the night after they refused to do anything other than ask the lunatic traumatizing my family to stop, which of course he didn't. The pool was also cold enough to keep your drinks cold, and was completely unusable. They said the heater just broke, but I saw reviews weeks back mentioning the same issue, so clearly if there is an issue it's not a priority to fix. With so many other hotels in the area, save your money and spend it at a hotel that actually cares about their guests and has working pool facilities.

The front desk employees were amazing. They were so kind to my children. Easy check in and out..

We enjoyed our stay. I would recommend this place to friends and family for sure. Very clean and comfortable. The Starbucks in the hotel lobby was a great touch. Good times.