Tru by Hilton Smyrna Nashville, TN

Great amenities, horrible front desk staff. 2 of the front desk employees were horrendous and one was just indifferent and kinda rude. Check in time is 3pm, but we, along with other guests, sat waiting in the lobby for our rooms until 3:30. Not super easy with little kids in tow while it’s raining out. Staff did not apologize for our rooms not being ready, and then accused me of harassing them because I asked if the room was ready after check in time. I’ve never experienced that level of poor customer service. Rooms are small and there’s no surface area for your stuff. I would not advise families to stay in a double queen. It was very cramped with 2 adults and 2 little kids compared to other hotels we’ve stayed in. Breakfast and pool were great. But… The cons far outweigh the pros for me. I won’t be staying here again.

Loved this hotel! Lobby and pool area were perfect for a family with kids! Will absolutely stay there again.

The booking was easy. Property was easy to get to from the highway. Property and staff was pleasant. Room allowed my family to be together- smelled so wonderful- my aromatherapy. Loved the included breakfast and ability to grill on the property. I was even able to sign out with the app.

Clean, quiet place for an overnight stay while road tripping with the wife and two kids.