Home2 Suites by Hilton Smyrna Nashville

Good points = big room for 2 adults and 2 children. Location as easy to get to everything as long as you have a car but nothing actually there in safe walking distance. Pool table and gym a good added bonus. Did ask for additional duvets which were provided as current ones only really for 1 person despite 2 being in the bed. Negative points = staff very negative and unhelpful on the desk. Tried to give feedback when checking out, but refused to listen. Pool suddenly put out of action - when we were in it and did not re-open for 2 days despite the high temperatures. No alternative pool available despite others close by at other hotels. Breakfast staff no where to be seen during breakfast to top up food and did not clean down any areas such as a wipe to a table. Not a lot of choice. Ran out of too many things for breakfast, no milk for 3 days, no coffee, no tea bags, no bagels, porridge, orange juice, philadelphia cheese, bacon, pancake machine didn't work. Room kitchen facilities limited, unable to cook anything suitable in the room, despite being told the microwave would do. Why have a dishwasher when cannot really cook a meal there. Air conditioning unit very noisy, no instructions how to work it so not able to sleep very well during our stay. Staff did not communicate with guests unless specifically asking them something and even then they did not understand us and vice versa. Disappointing that during a 10 night stay, room cleaned and towels only changed once.

They ran out of breakfast items by 10:10 and did not restock it which was disappointing for on account of breakfast being served until 11:00 and it was a stay to play hotel so they should have expected the crowds. Lots of hungry children.

Home2's amenities were great. The 24 hour gym was clean and included a cold water refill station and gym towels. The complimentary breakfast was awesome, it included a variety of cuisines such as eggs , sausage, potatoes, waffles, and pancakes. The laundry room was a bonus. The rooms themselves are very spacious. My family of 4 (2 adults, 2 toddlers) felt comfortable and safe. The kitchenette was great to have! Supplied with plates, cups, and a dishwasher! I would come back anytime.

The staff was incredibly friendly. Breakfast ends at 9 which was kind of a bummer when trying to wrangle multiple kids in the morning. Our room was comfortable. Bed and pillows were great. But cleanliness lacked. Our shoes made that sticky sound when walking into the room. Shower had hair in it. Asked for housekeeping after the first night. Some of the sticky sound disappeared but not all. Same hairs still in the shower. And the new washcloths had hair in them. Great area. Close to stores if you forgot something. And lots of food options nearby.

Disappointing that we didn’t get the two queens plus sofa bed we reserved. Made it much more difficult for our family

Loved the property. Location was fantastic, lots of shopping and dining options around and room was nice and big. My only 2 concerns were a lack of room service during my stay and lack of sound insulation between rooms. I know I stayed during a holiday, but service should have been offered at least the day before the holiday. Sound insulation was also another problem. I could not sleep too well do to kids running around in the morning.

Great hotel in a good location to everything you need. spacious, clean room, clean pool, great common are and breakfast. the pull out bed was not as comfortable as other Home2suites, but if not using it or only for a day or 2, its ok. There was a noise at night that was hard to ignore coming from the walls that could have been the hot water in pipes but it started at around 10pm every night until early morning hours, it was constant so hard to pinpoint what it could have been. seemed to be concentrated in the area of the pullout bed/kitchen/bathroom area. Not heard at all during the daytime hours. however, the rest of the family, sleeping on the beds barely noticed it and slept great, just me on the pullout had a harder time bc of it being in that area. Otherwise great stay and will be staying here during any visits to the area.