Holiday Inn Express Hotel & Suites Memphis Southwind, an IHG Hotel

The best thing about this stay was the bed. It was comfortable. But they have no outside seating except for 1 bench where smokers sit, the lobby bathroom was messy and did not jave toilet paper on the roller, and we had a reservation for 6 and there was no extra bedding for the pull out couch in the room. We booked here because of the pool to get here and find out it was not opened yet but reservation or pre booking info did not tell us a specific date when it opens. Huge let down for thw kids

The property is family friendly. Just by the interstate. Easy to find and lots of parking space. Safety is definitely not an issue. Very polite staff and helpful staff. Has a decent breakfast buffet.

I arrived in town and checked in between 1:30 and 2 and left immediately for our family get-together. Returning to the hotel at midnight after a long, but enjoyable day, I was told that the hotel's pipes had burst and that their clients were being moved to the hotel next door. I was also told that they had called everyone to inform them of the problem, that I would be responsible for paying the other hotel, and that Holiday Inn would refund the amount paid by me to Holiday Inn on the next day. Unfortunately, I had not received a call and the hotel next door was full. My daughter and I couldn't find a room anywhere and ended up driving home around 1am on the icy and unsafe highway when both my daughter and I were tired and sleepy. We arrived home at 3am. Holiday Inn's manager claims that a refund was made to hotels.com, but it has not been posted to my account. The manager said that the hotel owes no further compensation because what happened was beyond their control. It also was beyond my control, and because of my inconvenience, I feel that the hotel could extend some type of gesture to show that they care that we suffered extreme inconvenience, too. I am 75-years-old, and their hardship and rudeness has taken a toll on me. The rude manager had earlier had me hold on while she talked to her manager. When I asked to speak to him, she repeatedly refused, saying that she had conveyed my messages to him and that he was busy with the people doing repairs. She hung up on me twice.

The staff seemed very nice, but it is clear they don't have as much training as they should have. My bathroom had mildew along the shower seams, the vent had not been dusted in months if not a year. The shower door wouldn't stay closed no matter what. And when we went to the pool, there were people standing outside smoking marijuana and the smoke was drifting over the pool area where multiple young children were swimming. When I asked nicely if they would just change sides so the smoke would carry away from us, they ignored me. I called the hotel front desk and the girl seemed really unsure how to handle it, but said she would send someone to ask them to move. After 10 minutes, they finished their smoke and went back in. About 3 minutes after THAT someone came out, glanced around and I said, they already left, the employee didn't say a word, just went back inside. On Saturday night when I returned there were 7-8 Sheriff's cars in the drive, and when we got off the elevator to return to our room, there were about 10 of them in the hall that we had to go through to get to our room. I asked a manager to call me, and he still hasn't. I won't return there.

Really great stay. They had run out if a suite for a family of 6 so they upgraded us to 2 rooms. Very clean, updated location. Great mattresses!