Homewood Suites by Hilton Nashville Franklin Cool Springs

This was a quick with family for a 2 night stay. Everything was clean/nice. But the guy at the front desk was on it! Great attitude & so pleasant.

We had a wonderful stay! The staff are very friendly, knowledgeable and helpful. The kids loved the pool and breakfast. They rated the breakfast sausage a 10 out of 10. The rooms were immaculate and the beds were super comfortable. Thank you!!!

The staff was really friendly and helpful. The kids enjoyed the breakfast. Our room was clean and in good condition.

Staff appeared burdened by my approach to the check in desk, and one of the front desk staff pointed to the other, as if to motion they had to help me. Very unprofessional. It was clear I was not at all welcome. Despite quiet hours starting at 9PM, they run the hotel under a 24 hour quiet hours policy. We have 3 small children, and unfortunately, after a day in the car, they were a little wound up. Did not expect to get a call from the front desk prior to 8pm about the sound of kids playing (which was not that loud). When I discussed with the morning front desk staff, he was unable to explain why they enforced a 24-hour quiet hours policy, when the stated policy is quiet hours at starting at 9pm. After driving for 7-8 hours to get to the hotel, I was looking forward to a relaxing evening, and the risk of getting kicked out if one of my kids woke up crying because of a bad dream, resulting in another noise complaint was extremely stressful, and unnecessarily so. Ultimately, it is perfectly acceptable to have a 24-hour quiet hours policy. However, it is not acceptable to have a 9pm quiet hours policy, and enforce quiet hours 24-hours a day. My family should not have to walk on eggshells because people don't like kids. Moreover, my family spent multiple nights at 2 other hotels, and 1 condo. The hotels were much nicer/fancier than this one, and the condo was packed full of people. No noise complaints from anyone. It is clear this is not a child friendly hotel.

It fit our family of 6 nicely. Conveniently located near many things. Nice little kitchen. Clean. Workout room and indoor pool. Free breakfast.

Eddie at the front desk was awesome & very accommodating. He was super friendly & provided wonderful customer service to my whole family. Thank you

Awesome!!!! Very clean! Appreciate that the most. Breakfast was amazing and being able to bring my little fur baby made it even more awesome! Thank you Homewood Suites will definitely stay here again! Cincinnati, OH

We had a king suite(separate room) from living room and kitchen. It was very clean and the bed was super soft and pillows. I love the fact the room had a ceiling fan, an absolute plus. The only downfall id say Is there is only one entrance to the bathroom and you have to walk through the bedroom to get to it. We had children on the sofa bed and had to leave to bedroom door open, so they could walk through to the restroom. Other than that, pretty satisfied.