Best Western Empire Towers

First of all, Pet Friendly.. Should read Pet Friendly for a price, 20 bucks per dog (children are harder on rooms than my dogs), plus I am guessing that the extra money does not go to the housekeeper. The good, rooms were clean, we were allowed to checking a little early (planned stop earlier did not pan out), water pressure and plenty of hot water..perfect, breakfast was good. The bad, the first room we were placed in smelled of cigarette smoke (not just a little), the desk agent informed me that all of the rooms were non-smoking, twice. He did relent and give us another room. the hotels is in the Mall district? towards evening a few homeless guy showed up and were hanging around. There are some sketchy apartments adjacent to the parking lot (these things could make some uneasy). The driveway in to the hotel needs some work. Overall, a good place to stay. I felt safe, and I was not worried about my vehicle.

We didn't get to stay because of flash flooding. Our family tried to get into town until 2am and we quit because every road was closed. We called the hotel to ask for a refund and never received a call back. Hotels.com tried and they didn't get approval for a refund either. We wont go to this hotel in the future. At minimum, we could of got a call back telling us no.

We had a family getaway and wanted a pool. No one mentioned thr pool was unavailable. Very disappointed. It was nice they provided availability at the Aquatic center, but inconvenient.

Kids wanted to swim the water was freezing cold didn't bug me cause We only needed hotel for sleeping two nights while visiting family. Love that they are pet friendly