Ballard's

Really nice hotel with very friendly staff. The room was great and being right at the marina and having the beach and restaurants on site make this property perfect for a family weekend trip.

Not for families and price deceptive. Booked a nonrefundable room online for 4 people - myself, my husband, and our two young children. When we checked in they brought us to our room which could only accommodate 2 people as there was only one bed. After showing them our receipt that we had booked for 4 people they said they could only accommodate our children if we paid them an additional $60. I explained that we booked a room for 4 people and that had we known the price we reserved was not for 4 people we could have better compared pricing with alternatives that didn't have surprise charges. The response from the CFO, Yolanda, was that she will update the web page to be more informative. And the receptionist's response was that we shouldn't have used Expedia to book. It seems obvious from a customer service perspective that they should have honored the reserved price rather than tell us they could not accommodate our children unless we paid them an additional $60. Wheeling in 2 cots didn't cost them a thing and all of the confusion and frustration and time spent dealing with this issue put a damper on the experience we were hoping for on our Block Island getaway.

I have been going for years, took a risk with this virus with our family appied social distance had our mask only to be treated like children by management rudely. Never again at Block Island.