Homewood Suites by Hilton University City

The website says parking available; failed to mention it's only valet @ $45 a night.. plus for valet, u need a $250 refundable deposit. As for the room!! The bathroom exhaust vent didn't work, the tub was very dirty, only 2 towels for registered family of 6.. Wall between kitchen sink and fridge was splattered with food. The AC's didn't work properly. There was no bedding in the room for the sofa bed, I called down for it; they told me to come get it myself!! The positive.. hotel was very clean, the check-in staff was very polite. The valet staff made the parking process easy plus he was very friendly only suggestion is- have 2 valet staff on because he was very busy!! The breakfast was delicious 😋, stocked up w/everything and the staff was VERY FRIENDLY 😁

Over two hours for us to get a room past the check in time provided. I usually wouldn’t mind however we had our three children with us. My husband took off of work for a mini family vacation during my clinical week. Booked that hotel for the pool. Pool was not open two out of the three days. Staff were great just experience was not the best for the price.

Upon check in I requested a pack and play but nothing came. Had to call downstairs twice and go down stairs once. Once we finally got the pack and play it was broken. Went back downstairs to request another and was told it brought up to the room, but no one came. So because of that my infant daughter had to sleep in the bed. The gentleman who worked valet 6/22 was very helpful and fast. We also smelled weed in the adjacent rooms next to ours. It was not a great experience at all.

Loved our stay. Very family friendly. Margaret in the breakfast staff was the best. She was really kind and friendly.

Our stay was not about fun or work but about our 14 month old granddaughter battling brain cancer . We live 5 .5 hours away from childrens hospital of Philadelphia. We needed a place to stay to relieve our son and daughter in law from their around the clock care . It was so nice to come back to a very clean friendly environment after a day at the hospital . You should proud of your employees ! They do their jobs well and are very friendly . When she come back to Philly in a couple of weeks we will be stay at your hotel again !!

It was in a beautiful area of Philly and convenient and close for those parents and family members of patients at nearby hospitals. Downside was many of the doors on our floor were missing card reader covers. Our room had a crack near the lock on the inside and a cigarette burn on the bedside table, in a non smoking room

The reason I'm giving this 1 star is because the hotel tried to trick me into canceling my reservation, which I had made via Expedia more than two months prior to the trip (and my reservation jad been confirmed.) A week before arrival, Ryan, who claimed to be a manager at the hotel, told me the hotel could not accommodate me for the first of the four nights I had booked. When questioned why he waited until a week before arrival, he responded that it's better than calling a day before arrival. He also said he couldn't get in touch with Expedia. Hence, he reached out to me directly, asking me to decide whether to cancel or shorten my trip to a 3 night stay. (My booking was for the 25th -29th of December.) Fast forward, I spoke with Expedia. They contacted the lobby at the hotel. It was confirmed that the hotel can accommodate me for the entire four nights. All in all, it was a baffling, frustrating, and confusing experience. I went ahead with the stay. After check in a confirmed with the front desk if Ryan indeed works at the hotel and was told that he's the assistant manager. I was also informed that the hotel was fully booked for the 24th and the following days. They: 'were trying to re-arrange some things ...' If you're traveling with small kids, the pool and hot tub are nice, but the hotel can not accommodate small children very well (I inquired about a bathrobe and a step stool; they don't have either.) Housekeeping is hit or miss. Unfortunately ours was mostly miss.

We were in town for a Philadanco performance & visiting with family. The hotel was accommodating in have our family rooms next to one another and extremely family friendly. The rooms were clean & inviting. Breakfast was on point!! The ENTIRE Staff went above & beyond in making our stay comfortable & made us feel “ FAMILY MATTERS”💜 We will return 😍

My husband and I came to to town for an emergency prenatal procedure for our 17 wk twin pregnancy. Everything about the facility was nice and easy and worked well for our needs. The receptionists were nice and friendly, the rooms were fine. We weren't there for a luxury vacation we were there to sleep and be at the hospital. We booked through Expedia as they had the best rate (better then the rate the hotel was willing to agree to for families visiting the hospital $140 versus $160) and saving money during this time is important to us. We booked for two nights and planned to extend our stay as needed. After our first night we had our doctors visit which showed to heart beat for either twin. We left after finding out this news. I contacted expedia who contacted the hotel, hoping they would offer a refund given the extentuating circumstances. The hotel refused to make an exception to the no refund policy they hold with Expedia. Expedia informed me that even after talking to the hotel, and explaining the situation, the decision was made to deny my request. I understand what nonrefundable means but I do believe there are exceptions to the rule. I write this review so that others who are coming to town to access live saving services from Children's Hospital consider the choices this hotel makes.

My family loved how the hotel is within walking distance to so much - restaurants, grocery stores, pharmacy. The staff were very friendly as well. The only complaints we had were that there are no fans in the bathrooms - can get pretty stuffy. There were no hand towels, or washcloths in our room. My daughters got stuck on the elevator, so more frequent elevator maintenance is needed. There really isn't any parking, so you almost have to use the valet, which isn't free of course. One other thing that was quite a surprise to me, was that $250 is held for incidentals. I've never had that much held for that purpose, and my bank account was not prepared, especially since I was paying for two rooms.