Staybridge Suites Fargo, an IHG Hotel

I really liked the 2 bedroom suite for our family. However, I was disappointed that there is no longer a pool or hot tub as listed on the amenities. No ice machine available and the ice maker in the freezer was turned off.

Pool. Out of order. Sauna. Out of order. Hot tub. Out of order. Waffle maker at breakfast. Yep, out of order. Fitness center. Equipment out of order. Thermostat in our room. Dead batteries so out of order. Even the water lost pressure 3 times taking showers. To top it off we reserved a 2 room suite for our large family and they didn't have one available for us upon arrival so they put us in 2 separate rooms across the hall from each other with only 2 beds. Town was busy and hotels were packed so we had no choice but to split up and figure it out. Hotel had no form of consolation to assist. Over $500 for 2 nights and very disappointed. Definitely not a hotel to return to.

We arrived at the location at the check-in time of 3PM, but our room was not ready at the check-in time. When we were finally informed that a room was ready 1 hour and 30 minutes later, the room we got was not ready (beds not made, bed sheets on the floor, dirty towels left in the bathrooms, garbage and empty boxes not disposed). Other issues: pool not working, no working waffle iron at breakfast, very rude when I requested a receipt at checkout. My family and I were very disappointed with our stay and we will no longer patronize this hotel when staying in the Fargo, ND area.

Great room, great service, quiet, clean. Only complaint is that the pool was out of service and it didn't say it was when i booked the room. My kiddos were very disappointed.

Upon entry into the hotel room, it was apparent that my hotel room was not cleaned. There was Froot Loops all over the floor, and in the drawers, none of the surfaces were wiped down, appeared the hard surfaces were not swept/vacuumed, hairballs in the shower, pull out sofa still had very dirty sheets on it. We ended up leaving the hotel the next day, and the hotel manager did comp us for the night. I was very appreciative ended up cleaning my hotel room the night that we had to stay in it as all the other hotel rooms were at capacity. The hotel manager was just as dissatisfied as we were. They were honestly genuine in their response. The stairs did have crumbs up and down the stairway. The breakfast was good and the breakfast server was very nice and very clean. I also had family member staying in a different hotel room, who did have a clean hotel room. The pool was out of service and we were not informed prior to staying. Overall, it was a very disappointing stay and we had to last-minute find another hotel to extend our stay as we were scheduled to stay there for four nights.

The pool was closed, with no notification prior to stay or at check in. We only learned of that when we brought our 4 kids dressed to swim, down to the pool. Thermostat in room was broken, and was never checked on even after request. TV in one bedroom didn’t work, and again, wasn’t checked on even after request.

We have stayed at different stay bridge hotels in the past and have liked them. This particular one is a dump! Rooms are overcrowded with furniture that does not need to be in there. Curtains were see through and thin and did not have the option to close! Shower curtain was stained, dirty walls, no bedding for the pull out couch. Swimming pools areas had actual flip flops glued to the wall for decorations and it looked cheap and hideous. Breakfast was the worst! I think they went to the dollar store to buy the food. There was fountain pop served with no ice options so it was warm but who drinks pop for breakfast? There was a gallon of milk sitting in a cooler that they expected you to just pour what you needed? One big box of cereal that was an off brand which is why I think they went to dollar store. They had French fries for the potato option and ham for the meat but the ham was thinly sliced sandwich meat?? The oatmeal packets were also a off brand. The apple juice they had tasted like they had added water to make it stretch? So disgusting and dissatisfied with this hotel. We paid almost $200 to stay at a dump! The breakfast attendant was singing and dancing and acting weird. She also gave out bottles of water and snacks but only to one family? Would not stay again!!

The hotel is showing its age. A refresh is needed. Staff were excellent. They went out of their way to help us out. I really appreciate the two bedroom suite - it’s great for giving family members space. Breakfast was good. Staff taking care of breakfast helped me out which I appreciated. Loved the mini waffle maker - would be great for families with little ones who can’t eat a whole waffle as you can make 1-4 small waffles at once.