Four Points by Sheraton Charlotte - Lake Norman

Our stay was fine, except for a couple things that I think are probably a corporate issue. First, there were only two towels in our bathroom. I have never stayed anywhere that left fewer than four towels per room, especially since hotel towels tend to be small. Staff was happy to give us more upon request, but I don't think that's something that should have to be requested -- especially in a hotel that's not exactly on the low end of cost to stay. Second, there was only one hook to hang towels on in the bathroom. It's set up to accommodate up to four guests in the room, but apparently only one of those four people gets to not throw their towel on the floor after using it? Obviously, the staff has no control over that, but maybe next renovation you all can fix that. Also, while the shower was lovely and clean, I was grateful I didn't have an infant or small child with me because bathing a small child in the sink would have been annoying and a shower-only bathroom isn't particularly convenient.

We checked in the ladies at the front desk were very friendly. We had an issue with the remote not working they fixed it immediately. We noticed a large group of kids hanging out in the lobby. They were a little noisy but it was the middle of the afternoon not an issue. It became an issue around 10 pm that evening. I called the front desk to complain about the noise. They said they would take care of it. The noise continued to mid night. We were on the first floor in not sure why the group wasn't reprimanded and require to go to their rooms or outside. I've stayed at plenty of nice hotels with large children groups and I've never experienced anything like this

Called hotel prior to arrival no returned calls from Melissa. Rooms with paper thin walls. No sleep due to loud neighbors. Asked for adjoining rooms. Was told all room were adjoining but they weren’t. No bathtub for bathing children. Room smelled. Bed cover had lipstick.

This was a stop over for our family as we were driving home from Florida. We did not see a lot of the hotel as my wife checked us in and we proceeded to the back of the hotel, parked and walked up the back stairs to our room. The room was great for what we required it for and outside of the fan being a little noisy, we were generally pleased with our stay and would recommend it to anyone in the same situation as we were.