Homewood Suites by Hilton Binghamton/Vestal, NY

It was our 3rd time staying as we visit family close by

The room was clean, had plenty of space for our family of 4 . The breakfast was okay compared to other hilton brand hotels. This hotel only offered basic scrambled eggs, they had pork sausage one morning which was good, but other wise they only had turkey bacon, 3 kinds of cereal, same yogurt flavors, their breads/bagles were dried out like they had been out longer then breakfast hrs. The real decline came upon check out. At check in they put a hold in 1/2 the total stay, not the $250 deposit, so that was unexpected but fine, then with only 2 days left they put a hold on the other 1/2. So the total stay is pending out of my bank. The day after we check out the whole amt is withdrawn from my account while there is still a hold on the whole amt . I called my bank and they said the merchant has a hold until 6/25! I checked out on 6/16! Plus they already got paid the full amount! My bank said to call them and request a release, the hotel said this is normal and will drop in 3-5biz days. Ive stayed in many Hiltons and other brand hotels and never had them hold the full amt plus take the full amt. this alone drops my rating. The man I spoke to was rude, said they didnt take more then the amt I owed for my stay, kept telling me its my fault because I used a debit card, said I shouldnt use a bank card and should use a credit card. That this is normal that they hold the full amt until you check out. So they currently have $2750 for a stay that should have been $1375!

This hotel Has it all!! Dog friendly, pool for the kiddos Full kitchen, space for a family of four It definitely exceeded our expectations! Front desk staff was very accommodating! Early check ins if a room is available

Great place to stay. Close to so many restaurants and stores. We had a terrific weekend visiting friends and family!!

Our room was incorrect at check in (had reserved a one bedroom suite with 2 queen beds and placed in a studio with 1 king bed). They did their best to accommodate us on a sold out night. Fridge was dirty. Front desk was so helpful and pool was small but the kids enjoyed it still!

Nice stay with family. Kids enjoyed swimming. Breakfast was decent. Loved the oatmeal with toppings! Bed was comfy too.

Loved the room layout and gathering area in the lobby was perfect for our family function

The hotel was very nice, my kids loved the pool. The pillows were very flat and laxkibg support and the hot breakfast was just ok.