The Westin Governor Morris, Morristown

We were scheduled to stay one night With my husband and two small kids. The room and the entire 5th floor smelled of cigarette smoke. I complain to the front desk, they were very courteous and changed me to a different room on the same floor, but it all smell the same .My son was up all night coughing. I feel they the some was coming into tue room via the vents. Definitely not Westin standards.

The Hotel itself is beautiful. The interaction with staff could have been better. I had an expensive item ruined by the hotel "iron" (rust) and asked that I be reimbursed. The shirt was never worn and I was getting ready to attend a family wedding. I was told they could not help because I booked through a third party. I spoke with the Manager and said I am buying a new shirt and when I return I do expect a solution. When I returned they offered to reverse $14 in room charges. (REALLY ?!!) I proposed that since I had dinner the previous night at the hotel that the charge be reversed. It was less than the cost of the shirt and would at least express that they cared. I was assured this would be done by the time I checked out. Of course, it was not. I was told that it takes 3 to 5 business days, we will see. It's a shame that such a beautiful hotel is lacking in simple professional courtesy. What could have been a very pleasant stay is now stained. Just like my never worn Calvin Klein shirt.