Country Inn & Suites by Radisson, Billings, MT

Hotel lobby is under renovations. We have 2 babies and there was no pack n play either. Staff was nice . We were expecting something better for the price we booked the room

The staff was overall great. Property not so much. We got to the hotel at midnight and the front door was locked. Beings I wasn’t checked in yet, I didn’t have a key to get in. I tried everything to trigger the sensor on the door while a line of over 10 people watched me. I felt I was in an unsafe area after that. After waiting 40 minutes to check in, we got to our room with our 2 toddlers. I opened the door and found we were put into a room that was not clean. This room hadn’t had a deep clean in a very long time to have buildup in the tray where the disposable cups go, cleaner sprayed on the door and never wiped off, black handprints and smudges all over the bedding and sheets, hair on the toilet, all over the bathroom floor, and even in the sink. The toilet had someone’s fecal matter around the bottom of it where it meets the tile, and dust/dirt all over the perimeter of the room. The ac unit was full of built up dust and hair, same with the lamp in the corner of the room. The worst part? My 1 year old found a previous guests used flosser on the floor by the bed he was sleeping in. The staff said their hands were tied on refunding or discounting the room as I booked through Expedia. I was offered an apology after cleaning the room myself, my son risking contracting someone else’s mouth diseases, and that all Expedia would do is say “sorry” and move on. I certainly wasn’t requesting a gift certificate for a future stay so I had to contact Expedia to get my partial refund.

I’ve stayed at this property a couple times before over the years, and it has noticeably declined from the last time I was there. It needs a good deep clean and security possibly. People passed out on the floor in the halls at dinner time, and some harassing people in the parking lot. Just isn’t nearly what it used to be, won’t be staying here with my kids again.

Homeless encampment formed outside our ground floor window. Drank and smoked all night. Pool was covered in algae, hot tub and vending machines out of order. Not safe for my family, checked out after 1 night