Fairmont Hot Springs Resort

We did not have hot water to shower. And at 6am an alarm went off for over an hour in a neighboring room. Rooms are not very sound proof. This was suppose a relaxing trip for our family.

We have been staying at Fairmont Hot Springs for over 30 years. There have been many good improvements made over the years. It is a great family destination for all ages. We spent most of our time in the pools. We were disappointed that all the poke were not open all the time. Two of the days the indoor pools were closed due to staffing issues. That is an excuse that hotels have been allowed to use since COVID. I don't think it is a valid reason. Also the pools use to be open 24 hours a day to guests, now it closes at 10pm. That being said we would definitely stay again. The hotel staff was very helpful and incredibly nice.

We go here for a lot for work conventions. I took the family this time and everyone acted the same. They even knew who we were. It was amazing seeing as they have hundreds of people in and out. There are two ladies that bartend and cocktail waitress they are so sweet and always on top of anything we needed and always are. There is a lady at the cafe she has black hair and she is so great. The first time using the pool since we had the children it was so much fun. The rooms have a home feeling and I never have a problem with the children go to the vending machine down the hall or to our friends room because it is safe. Even with everything going on. They have goats by the playground you can pet. Horseshoes mini golf real golf(not my thing). So many things to do with kids and if you want you can go right down the road to Anaconda and visit that little town as well.

only thing wrong was the family next to us had five little kids they were loud and were running all over the place and were banging the doors

The first night was good staff nice , but room was small so I upgraded to a suite that cost me 400$ for one night , the pull out side was broke my kids had to sleep on sofa with out it being a bed they didn’t sleep at all , the staff tried to fix it an they didn’t have any room to switch us to , very nice staff but just to give me back 37$ is crazy . I booked the suit to be more comfortable an my kids couldn’t sleep .

Staff generally seemed unfriendly, food was old and squishy when we ordered room service, and kids were running and screaming late at night 12 am or at 630 am. Not a relaxing stay.

We rented the family suite. It was not as advertised. We were supposed to have more beds. The AC did not work. The bathroom fans did not work. The TV did not work. There was no hot water. We had to go shower elsewhere. There were no amenities, paper, etc. The vending macines were out of order. They could not give us any kind of a discount, because we booked through expedia. The springs/pools were great.

For the over $300 per night, i didnt expect to have neighbors yelling and cursing all night long or having to deal with unsupervised children running the halls and screaming all the time. It felt like we were at a dive motel with the type of clientele we were around

The pool is amazing! The bed was awful. And I mean the worst I’ve ever tried to sleep in. We slept diagonally. The staff was wonderful and helpful. The hubby and I would bring the grandkids back for one night because of the wonderful pool. But if you can’t get any sleep a vacation is not really fun. The place is very very old. Back in the day I bet it was wonderful!

The overall property was a great deal of fun with the kids - especially the pool and the water slide. My only complaint overall is the facility seemed a bit dated but our family still had a lot of fun and parking with larger vehicles was not an issue which is part of the reason we booked the place.