DoubleTree by Hilton Hotel Jefferson City

The property was right off of the highway. However, the parking was non existent, the guy that checked me in did not have the slightest clue. He sent me to two different rooms, the first trip the key wouldn't open the door, the second took quite a bit longer and a whole other family got checked in before I did. Then the second room he sent me to was slide locked. Yes, the key opened the door, the room was already occupied by that same family that came in after I did. Finally after that rather lengthy and embarrassing debacle, I get my room key after almost leaving becaue "we dont have anymore of those rooms". The next thing I heard was "oops I found it". So three trips to the 9th floor with my coligue and cart, I finally got a room after 1.5 hours of insanity.

Check-in was smooth until we couldn’t park in the garage because our keys didn’t work. Then, a text from my bank about identical, back to back charges. I booked through an app and was then charged by the attendant. Our room had weak AC and the floor was dirty. The glass had little kid fingerprints. We used the pool but there were no towels. Overall, just a lack of attention to detail and probably short staffed.