Best Western Plus Capital Inn

This was overall a good property. Pros: Amazingly nice check in and check out staff. They were super friendly and the process of both was smooth. The lobby was very nice and welcoming. The beds were very comfortable , and the size of the room and sitting area was great. They had the biggest TV I think I have ever seen in a hotel room! The breakfast in the morning was well stocked and quality was very good. Lots of options, including hot breakfast. Biscuits and gravy were yummy. The coffee at breakfast was surprisingly good. I really do not expect too much from hotel coffee but was impressed. The pool area had towels provided. They also have equipment to lower disabled individuals into the pool and hot tub. We did not need that but thought it was very nice it was available for those who do need it. Cons: The pool seemed a bit dirty and the hot tub did not work at all. My kids still enjoyed the pool but did comment on the water being "salty" when it accidently got in their mouths. The huge TV is a smart TV- but there was no way to use any of the smart features. My son tried for like an hour and a half and he is pretty the savvy. It tells you to log in or scan a code- but then would give you an error message every time. He was disappointed but they had cable of course so could watch that. There are no USB ports in the room or on any of the lamps like a lot of hotels have now. We had 4 chargers but only two blocks so did a lot of sharing of chargers. I would stay again.

We were notified an hour before check in of being overbooked. We were headed out of town for a family reunion. No message was left, just a missed call. Returned call and was told we might have a room and proceed to hotel. Checked in and proceeded to room. Unlocked door and found someone else's stuff in room. Contacted front desk staff and then booked at Holiday Inn across the street. Checked into second hotel without issues. Checked back in at orirignal hotel next morning. Staff in afternoon blamed morning staff for mix up and seemed clueless and quick to dismiss the situation. No comps offered just another room. Room itself was nice, but after this hassle not sure I would want to deal with the hotel again. A lot of packing and moving for a family of 4 in a weekend.

Every staff member I interacted with was friendly and helpful. Our rooms were all clean and very comfortable, especially the massaging showerhead in our bathroom. The indoor pool and hot tub were both clean and seemed well-maintained. The kids in the group had no complaints about them! Breakfast was fine - everything suffered a little from being in covered buffet trays, but there was a large selection. Checkout was quick and easy!