Comfort Inn Festus - St Louis South

Our kids loved the indoor /outdoor pool and their courtyard was nice to pet the kids wander after a long day of driving.

We usually stay in nicer hotels but chose this one to save money for this trip. The front desk staff were really slow but I didn’t let that bother me too much. The room overall wasn’t bad. The TV was awful, we couldn’t figure out how the guide worked on the remote and the channels were very limited, but we could overlook that as we weren’t staying in the room long. However the toilet wasn’t working properly and I called down to the front desk to ask for help. As my husband walked passed the front desk and heard 2 employees arguing over who was going to come up and help fix the toilet. VERY unprofessional, especially behind the front desk where guests are passing by. These employees should not be working in hospitality! This can’t be the only time they’ve been asked to plunge a toilet. Finally one of the boys came up (dressed in regular clothes, no uniform or professional attire at all) with the plunger and handed it to my husband and when my husband looked at him with confusion the man told him “we aren’t allowed to enter the rooms, it’s policy”. We are not plumbers or maintenance people, nor are we getting paid as such. In a maintenance situation such as this, how is that policy?! We plan to visit the area very often now due to a new grand-baby but will NOT be staying in this hotel again. Service is just as important, if not more, as quality and cleanliness, and this incident cost them our business.

This hotel is gross. My room had poop on the toilet hair in the tub & sink. The room smelled like baby diapers. They would not give me a refund The employees are horrible especially paula ogre looking self I will never stay at this hotel again they lied and said I smoked so fhey could charge my card

I rented the room on expedia at about 7:30pm and arrived at the hotel around 8:30. Upon arrival we discovered that there was no power and no hot water. Apparently they had lost power about 4hrs prior to me booking the room. I was not informed of the power outage prior to arrival. The 3 other hotels at this exit were not renting rooms due to the power outage. Had i been aware of the power outage prior to booking i would have driven 30 more minutes to St Louis and gotten a hotel there. The workers were very rude. It was me and my two children and we were told to get everything we needed from the car in one trip because the ONE worker there had to let us in our rooms because we couldn't get keys. They had NO lanterns or flashlights at all for anyone to use. The first room we were assigned the worker just opened up the door and there was a couple in the bed. The 2nd room was luckily empty. Didnt need to walk in on people again. Morning comes and still no power and then no breakfast. The morning worker was horribly rude to everyone checking out telling everyone we didn't have to stay there but chose to. However i was charged through expedia and was told id lose my money if i cancelled.