Hampton Inn St. Louis - Columbia

When we went to use the restroom and lifted up the toilet seat that was ready to fall off the top of the seat had matter on it. The clock radio was not plugged in, after plugging it in we discovered that you could not set the time and that is why it was unplugged. We were starting to relax when a group of men gathered in the patio area outside our window and proceeded to drink, loud laughing, and playing music. After three hours we called the desk as it was getting late but were told quiet hour was not until eleven and it was not even ten yet. The clerk said she would go down and ask them to quiet down some but as anyone knows that will accomplish nothing. This hotel appears to be declining, we have stayed here in the past but after this experience not again. Problems were presented to the front desk as we checked out as the manager was in a meeting. This being a Hilton family hotel I would think that it would be a better place to stay, obviously not.

My stay at this hotel could have been better. We got married in Columbia and we had about 25 of our wedding guests stay at the Hampton Inn with us. Most stayed for 1 night, some for 4 nights. The night before our wedding at 9:30pm another guest complained to the front desk about my family laughing and talking. The hotel personnel's first response was to tell that guest that we would get one warning and then would be thrown out of the hotel if we continued to be loud (I overheard because I was getting coffee in the lounge). We were not being that loud and it was only 9:30pm. If you give a hotel around 15 full rooms I would think they would be more understanding. She could have comforted that guest in a way that did not make me feel even more nervous on the night before my wedding! Strike one. The housekeeping staff did a good job but they were incredibly slow. I had to ask for our room to be cleaned twice one day and then three times the next day. Strike two. The hotel only has one honeymoon suite and they are located less than a mile away from a popular wedding reception hall. So my husband and I stayed in a King bed room which was alright but it would have been nice to have had the honeymoon suite (it was booked more than four months before our wedding) Strike three. On the plus side I will say that the Hampton Inn let us use the lobby to conduct family meetings before and after the wedding. Most of the front desk workers were very friendly and accomodating. I would not stay at this Hampton Inn again. As a bride I was disappointed that I did not receive any special treatment - not one single chocolate mint, rose or kind congratulatory note (nor my guests), as a guest I would rate this hotel a low 2 out of 5 stars.