Sleep Inn & Suites West-Near Medical Center

The complimentary transportation shuttle for Mayo Clinic guests was excellent. The rooms do not get cleaned, we have been here since April 24 and rooms have only been attended to twice, despite asking every three days. We have to go to front and ask for broom, vacuum and clean sheets/towels. Went for towels twice and there was none, had to take from pool. There were a number of disgruntled guests with signs on their doors stating appliances in rooms not working. Ours all worked. The breakfast is good. We booked because of the shuttle and pool, but the pool has been down now for most of our stay. We were told today it won’t be repaired for some time. We had to extend our stay as I now have surgery, and the young front desk attendant (not the usual one) went into a panic and made us remove all of our things from our room and was quite rude. Made several comments about how he didn’t understand why people all wanted floor level (it’s what we booked, I have a kidney disorder and a torn ACL and torn meniscus, can’t walk!) put us on an upper floor with a shower I can’t use easily although our former room is empty. Overall, we chose to stay because the breakfast and shuttle service was well worth it, drivers go above and beyond. Just appears understaffed possibly, but everyone for the most part was really good. Rooms are fairly loud.

What a wonderful place to stay! Would totally recommend this hotel to family and friends. The check-in experience was great - the front desk gentleman was a gem!

I stayed at this hotel with my 3 children they enjoyed the room, the pool and the breakfast, the man who checked us in was very polite so was the woman who checked us out at the end of our stay

I loved everything about the hotel except for 2 things. The main reason we booked this hotel was for the pool for my kids to play in. It was out of service the entire weekend. Also at checkin their computer systems were down and it took 30 mins for them to get back up so that we could check in and get keys to our room. They told us there was nothing they could do to speed it up or manually check us in and that we should just sit down and wait…

Great place and safe for family

Nice place for the family, the daily free breakfast was great also