La Quinta Inn & Suites by Wyndham Rochester Mayo Clinic S

I booked here because of the kiddie pool, which was closed for maintenance upon arrival. Bags of trash remained in the 3rd floor vending area until Sunday as was a pile of laundry at the end of the hallway. Linen was scarce as I requested it to cover the stained couch and seat.I sent my kids to stay with family. TERRIBLE

The place looked nice. Room was decent. VERY thin walls and ceiling. Could hear the people above us until around 4:30 am. Could also hear kids running up and down halls until after midnight. Two lights on room also didn’t work.

nice quiet, clean and comfortable. It’s just out of the the downtown area but a short drive to the heart of Rochester. My kids loved the pool and I enjoyed the hot tub. The gym is nice. Free breakfast was good (hot and cold options) nice eating area, all staff were nice. This hotel was the most affordable option in the Rochester area and it’s a great place. I’d definitely stay here again

We had a nice 2 day stay at this location, pool was fun for the kiddos to play in. Room was nice and clean. Staff was friendly.

was not ready for 2 hours for check in ,staff went up stairs and partyed did not stay at dest took phone off the hook i called for hours then checked. One guy waited 1 1/2 hours and a couple left . music load,staff doing cannibis in front of the building,condoms laying on the ground with needles. No breakfast when asked staff a question they yelled at you and had bad attitudes. One guy left with a fire arm ,no internet. I will be contacting the police this place needs to be shut down! we had a sick child going to mayo for treatment!

Never have I ever stayed in a hotel with so many issues. First, my family and I were given the wrong room. We were placed in a one-bed room when we specifically booked two queen beds. We were moved to a new room, but the thermostat did not work. We ended up with a third room in one night! No apologies from the front desk associate, except for a “My bad” response. Really?! How unprofessional!!! Aside from moving from room to room, we were awoken by dogs barking in the middle of the night! Walls are thin so you can hear lots of noises and chattering coming from the hallways. The next day while we were in our room, another family tried to enter our room! They were given the same room key access as ours!!!! Frustrated, I called the front desk to let them know about the situation and the response I received was, “My bad,” once again! I was very unhappy and requested to speak to management. Of course, no manager was on duty, but I did receive a contact number to reach out to. I left a message about my terrible experiences. Now waiting to see if I get a response that does not include, “My bad!”

The kid pool was perfect for my toddlers, however there were no towels in the entire building apparently, no water bottles to buy, ice machines didn’t work, breakfast lady was mean. Housekeepers were great though and did a good job.

the hotel wasn't in bad shape, for being a non-smoking room we could tell it had been smoked in, cigarette burns, smoke detector missing, just wires hanging down. went to the bathroom in the middle of the night and the stool had leaked a bunch of water out on the floor. this isn't the hotels fault , but kids were running up and down the hallway right outside our room almost up till midnight, didn't get much sleep. my mattress felt like i was sleeping on a sidehill, low on one side and higher on the other. not sure if i'll stay there again

I left an item in the room. I went back to go get the item and it is gone. I do not believe the front desk person who said that it was not there. I am 200% positive I left it there. As soon as I noticed it was left I went back immediately. Within 30 minutes. Because of the item a Stanley mug given to me by my grandkids, and the popularity of the item I believe either cleaning or front desk person took it. Extremely disappointed by this. Will never recommend your establishment or use it again when I need to be in Rochester for appts.

I booked this hotel in town to take my grandchildren swimming over the holiday break. When we went to check-in they told us the pools were closed due to lack of proper chemicals, so we did not stay. I contacted Expedia, whom we have used for numerous years with satisfaction. Upon reaching out to the hotel Expedia informed us that they would not refund our money because we did not cancel in time. However, it never occurred to me to contact the hotel before our stay to find out if they ordered the proper chemicals to insure the pool was functional for our stay. I find this to be not only a disappointment to my grandchildren for their vacation, but also to me that they are willing to honor their commitment to honor what they sold us.